Experienced Customer Support Representative – Veterinary Assistance Team

At arenaflex, we're on a mission to revolutionize the way people interact with their pets. As a leading online pet pharmacy, we're committed to providing exceptional customer service and support to our clients. We're now seeking highly motivated and detail-oriented individuals to join our Veterinary Assistance team as Customer Support Representatives. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is the fastest-growing online pet pharmacy in the market today. We're dedicated to providing a unique and personalized experience for our clients and their pets. Our team is passionate about delivering exceptional customer service, and we're committed to creating a work environment that's supportive, inclusive, and fun.

Why You'll Love Working at arenaflex

At arenaflex, we prioritize our colleagues' well-being, safety, and culture. We offer a range of benefits and perks that make us stand out from the rest. Some of the advantages of working with us include:

• Competitive starting wages
• Opportunities for wage increases starting after 3 months of service
• A comfortable and controlled work environment
• A 20% discount program for all your pet needs
• 401(k) with company matching
• Team-building events and company-sponsored lunch gatherings
• Professional development and advancement opportunities
• Protection qualification on the first of the month
• Financed child, adult, and pet care through Care.com
• Discounts on various items through the LifeMart Discount program

What You'll Do

As a Customer Support Representative on our Veterinary Assistance team, you'll be responsible for:

• Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
• Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as necessary to resolve issues
• Completing accurate and thorough data entry of solutions into arenaflex's healthcare software
• Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
• Working with empathy, attention, patience, compassion, and thoughtfulness to clients and partners alike
• Working with a willingness to learn and grow. We share feedback, we receive input, and we work in a culture of being open to development. Many of our colleagues have grown into different roles and administrative positions, so having a long-term career center is great.
• Communicating with veterinary facilities via telephone (sometimes other stations depending on the situation) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts, so being thorough is essential
• Expecting a significant portion of the average business day will be outbound veterinary facility/client telephone contacts

What You'll Need

To succeed in this role, you'll need to possess:

• Excellent communication skills (written, verbal, and listening)
• Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
• Work with ownership, be a self-starter, and stand out enough to be noticed to detail
• Proficiency with Microsoft Outlook
• High school diploma or equivalent
• Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable
• Decision-making abilities
• Demonstrated ability to perform multiple tasks and perform well in a fast-paced environment
• Ability to adjust to change as per the business needs of the organization
• Adaptability to move schedule and stay at work longer than required depending on the situation by the specialty unit
• Ability to maintain confidentiality and secure sensitive information
• Ability to pass a personal background check
• Willingness to appear for work, come on time, and be resolved to be your best.

Join Our Team

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our Veterinary Assistance team as a Customer Support Representative and be a part of arenaflex's mission to revolutionize the way people interact with their pets. Apply Job! Apply for this job