Experienced Customer Service Associate – Retail Store Experience Required

At arenaflex, we're on a mission to revolutionize the way people live, work, and interact with each other. As a leading retail pharmacy chain, we're committed to providing exceptional customer experiences that exceed our customers' expectations. We're now seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate.

About arenaflex

arenaflex is a leading retail pharmacy chain with a rich history of innovation and customer-centricity. With a strong presence in the United States, we're dedicated to providing our customers with a wide range of products and services that cater to their unique needs. Our team of passionate and dedicated professionals is committed to delivering exceptional customer experiences that make a positive impact on our customers' lives.

Job Summary

As a Customer Service Associate at arenaflex, you'll be responsible for providing exceptional customer experiences that meet and exceed our customers' expectations. You'll be the face of our brand, interacting with customers, answering their queries, and resolving any issues that may arise. You'll also be responsible for maintaining a clean and organized store environment, processing transactions, and performing various administrative tasks.

Key Responsibilities

* Provide exceptional customer experiences that meet and exceed our customers' expectations

• Register sales on allocated sales register, process transactions, and handle customer complaints in a professional and courteous manner
• Answer customer queries, resolve issues, and provide product recommendations to enhance customer satisfaction
• Maintain a clean and organized store environment, including counters, shelves, and stockrooms
• Process voids, returns, and exchanges, and handle customer complaints in a professional and courteous manner
• Check in and stock merchandise as required or as coordinated by the head supervisor or shift leader
• Carry out Organization resource security methodology to identify and prevent benefit loss
• Ensure compliance with state and local regulations regarding controlled items (e.g., tobacco and liquor products)
• Build and maintain displays, including seasonal, promotional, and special displays
• Assist with the partition of food items (e.g., raw foods from pre-cooked) and item placement according to policies/methodology (e.g., raw and frozen meats on bottom shelves)
• Provide customer assistance in the photo area, including digital photo printing, banner printing, and sales of special photo products
• Take on web pick-up responsibilities (screen orders in Picture Care Plus, handle requests, and deliver orders to customers as they arrive at the store)
• Assist with external and internal support by ensuring a clean, neat, and methodical store condition and appearance
• Follow all company policies and procedures; maintain a positive and professional relationship with colleagues

Preparation and Self-awareness

* Attend training sessions and complete PPLs (Performance and Productivity Learning) as assigned by the supervisor or corporate

• Demonstrate a willingness to learn and adapt to new situations and challenges

Essential Capabilities

* Must be able to read, write, and communicate in English (except in Puerto Rico)

• Must be willing to work an adaptable schedule, including nights and weekend hours

Preferred Capabilities

* A minimum of six months of experience in a retail environment

• Previous work experience with arenaflex is a plus
• Familiarity with reading, writing, and communicating in English (except in Puerto Rico)
• Willingness to work an adaptable schedule, including nights and weekend hours

What We Offer

* Competitive hourly rate of $24/hour

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Comprehensive training and development programs
• A range of benefits and perks, including health insurance, paid time off, and employee discounts

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job