Experienced Part-Time Customer Service Associate - Tool Rental - Flexible Lake Saint Louis, MO 2311

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we want to hear from you! As a Part-Time Customer Service Associate at blithequark, you'll play a vital role in helping customers achieve their home improvement goals while providing top-notch service and support.

Your Impact at blithequark

At blithequark, we're committed to helping our customers bring their visions to life. As a Customer Service Associate, you'll be the face of our brand, providing personalized attention and guidance to customers as they navigate our stores. Your expertise, combined with your genuine care for people, will help customers feel comfortable and confident in their purchasing decisions. Whether you're answering questions, locating products, or simply lending a listening ear, you'll be making a real difference in the lives of our customers.

How We Support You

At blithequark, we believe in investing in our associates' growth and well-being. That's why we offer a comprehensive benefits package that includes:

• Competitive pay and flexible schedules: We understand that life is unpredictable, and we're committed to providing schedules that work for you.
• Top-tier health insurance options: We want to ensure that you and your loved ones have access to quality healthcare.
• Educational opportunities: Our tuition assistance program will help you pursue your educational goals and advance your career.
• Financial security: Our company-matching 401(k) and optional Employee Stock Purchase Program will help you build a secure financial future.
• Extra savings: Enjoy a 10% Associate Discount on all purchases.
• Trade skills development: Our Track to the Trades program will help you develop new skills and advance your career in the trades.

Your Day at blithequark

As a Customer Service Associate, you'll be the first point of contact for many of our customers. Your day will be filled with:

• Welcoming customers: Greet customers with a smile and provide a warm, welcoming atmosphere.
• Assisting customers: Help customers locate and select products, answer questions, and provide expert advice.
• Loading merchandise: Occasionally load merchandise for customers, ensuring that they receive their purchases efficiently and effectively.
• Ensuring customer satisfaction: Ensure that all customer needs are met, and that they leave our stores feeling satisfied and confident in their purchasing decisions.

Key Responsibilities

As a Customer Service Associate, you'll be responsible for:

• Welcoming customers: Greet customers with a smile and provide a warm, welcoming atmosphere.
• Assisting customers: Help customers locate and select products, answer questions, and provide expert advice.
• Down stocking merchandise: Look for empty areas on shelves and replenish supplies to ensure that customers have access to the products they need.
• Processing orders and deliveries: Accurately process orders and deliveries to ensure that customers receive their merchandise as expected and on time.
• Cross-functionally training: Train in other areas of the store to help deliver the best customer service.
• Preparing merchandise: Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guiding customers: Guide customers through shopping or checkout, ensuring that they have a seamless and enjoyable experience.
• Completing other duties: Complete other duties as assigned by your manager or supervisor.

Minimum Qualifications

To be considered for this role, you'll need:

• 6 months of experience using a computer: You'll need to be comfortable using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months of experience using common retail technology: You'll need to be familiar with smart phones and tablets, and be able to use them effectively in a retail environment.
• Basic arithmetic skills: You'll need to be able to perform basic arithmetic, including addition and subtraction.
• Ability to perform duties: You'll need to be able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to lift 25lbs: You'll need to be able to lift 25lbs unassisted or over 25lbs with or without an accommodation.

Preferred Qualifications

While not required, we're looking for candidates with:

• 6 months of retail and/or customer service experience: If you have experience in retail or customer service, we'd love to hear from you!
• Bi-lingual skills: If you're fluent in multiple languages, we'd be happy to consider your application.
• Certification in a trade: If you have certification in a trade related to your department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials), we'd love to hear from you!

Travel Requirements

This role does not require regular travel; however, you may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

As a Customer Service Associate, you'll be working in a fast-paced retail environment. You may be exposed to:

• Varying climates: You may be working in both inside and outside weather conditions, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions.
• Constant or intermittent noises: You may be exposed to constant or intermittent noises, including moving or shaking objects and equipment.
• Lifting methods: You'll need to follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About blithequark

At blithequark, we're a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, we operate over 1,700 home improvement stores and employ approximately 300,000 associates. Based in Mooresville, N.C., we support the communities we serve through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Equal Opportunity Employer

blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Apply now to join our team as a Part-Time Customer Service Associate - Tool Rental - Flexible Lake Saint Louis, MO 2311. Apply for this job