Job Title:
Experienced Remote Benefits Customer Service Representative – Pittsburgh, PA – Local Candidates Only
Job Description:
About blithequark
At blithequark, we're dedicated to providing exceptional customer service and support to our members. As a leading provider of benefits and pension plans, we understand the importance of delivering personalized and empathetic service to our clients. Our team of experts is passionate about helping individuals navigate their healthcare and pension plans with confidence, and we're looking for talented individuals to join our team as Remote Benefits Customer Service Representatives.Job Overview
We're seeking experienced and customer-focused individuals to join our team as Remote Benefits Customer Service Representatives in Pittsburgh, PA. As a key member of our team, you'll play a vital role in guiding members through benefits enrollment, assisting with updates to health and/or pension plans, and delivering exceptional service via phone, email, and webchat. If you're passionate about providing top-notch customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.Key Responsibilities
As a Remote Benefits Customer Service Representative, you'll be responsible for:- Guiding members through benefits enrollment and assisting with updates to health and/or pension plans
- Delivering personalized support via phone, email, and webchat, prioritizing quality over speed
- Starting on a single client account and being cross-trained to support multiple clients over time
- Using empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex
- Interpreting plan documents and explaining them in simple, easy-to-understand language
- Handling confidential information responsibly in line with HIPAA and data privacy standards
Qualifications
To be successful in this role, you'll need:- A high school diploma or GED
- Customer service or call center experience is a plus, but not required – we'll train the right person!
- Strong communication and problem-solving skills
- The ability to adapt your service approach to meet a variety of personalities and communication styles
- Basic computer proficiency and tech-savviness
Benefits
As a full-time employee at blithequark, you'll enjoy a range of benefits, including:- Health, optical, dental, life, and short-term disability insurance available after 90 days of employment
- A 401(k) with a company match available for full-time employees with 1 year of service on our eligibility dates
Bilingual Candidates Encouraged to Apply
We're especially looking for fluent Spanish or French speakers, who can earn an additional $0.75/hour for bilingual proficiency.Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. We prioritize work-life balance and offer a range of benefits to support your well-being. Our company culture is built on empathy, professionalism, and a passion for delivering exceptional customer service.Compensation and Perks
We offer a competitive hourly rate, with opportunities for pay increases based on performance and experience. Our pay rates are as follows:- $16.50 - $17.25 an hour for non-bilingual candidates
- $18.00 an hour after 30 days for non-bilingual candidates
- $18.75 an hour after 30 days for bilingual candidates