Experienced Business Development & Support Professional – Graphic Design & Digital Marketing Specialist

Are you a highly motivated and results-driven individual with a passion for sales, customer support, and creative design? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark, a leading eCommerce company that values innovation, collaboration, and customer satisfaction. As a Business Development & Support Professional, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and creating engaging visual content that resonates with our target audience. If you're a people person with a knack for building relationships, a creative flair, and a drive to succeed, we want to hear from you.

About blithequark

blithequark is a forward-thinking eCommerce company that's revolutionizing the way people shop online. Our team of 7 is passionate about delivering exceptional customer experiences, staying ahead of the curve in terms of technology and innovation, and fostering a culture of collaboration, creativity, and continuous learning. We're committed to making a positive impact on our customers' lives and building long-term relationships that are built on trust, respect, and mutual benefit.

Responsibilities

As a Business Development & Support Professional, you will be responsible for: ### Business Development

• Engaging leads via chat, email, phone, SMS, social media, and qualifying them to close sales
• Updating leads in our CRM to keep the team informed about their interests
• Sharing opportunities for growth with team leaders
• Completing daily tasks assigned to you
• Participating in tasks assigned to you in our team boards

### Business Support

• Providing exceptional customer support via chat, email, phone, SMS, and social media
• Assigning, updating, and labeling support tickets correctly
• Following standard operating procedures and encouraging new ideas to improve our business practices

### Graphic Design & Digital Marketing

• Transforming raw footage into engaging ads, adding audio voiceovers, and video editing
• Managing and organizing raw footage for content creation
• Learning to use AI tools like Midjourney to create realistic images
• Following guidelines and examples to craft fantastic advertisements

### Email Campaigns & Design

• Designing and implementing email templates for Klaviyo email campaigns
• Collaborating on creating email campaigns, ads, and social media posts

### Landing Page Creation

• Helping create landing pages using an easy drag-and-drop builder tailored to our audience
• Making small tweaks on pages to convert visitors into customers

Tools & Technology

You will be using a range of tools and technologies, including:

• Microsoft Teams & Other Microsoft/Google Products
• Click Up
• Freshsales (CRM) & Freshdesk (Help Desk)
• Intercom (Chat)
• Shopify
• Adobe Creative Cloud
• Figma

While experience with these tools is a plus, we have training programs in place to ensure you're up to speed quickly.

Qualifications & Requirements

To be considered for this role, you'll need:

• More than 2 years of experience in BPO
• Proficiency with the tools and technologies listed above
• A pleasant and people-oriented personality
• Backgrounds in sales

We're looking for someone who can commit 30-40 hours of undivided attention to our efforts, per week. This will be a full-time position.

What We Offer

* A competitive salary package

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A range of benefits and perks, including health insurance, paid time off, and more
• The chance to work with a talented and passionate team that's making a real impact in the eCommerce industry

How to Apply

If you're a motivated and results-driven individual with a passion for sales, customer support, and creative design, we want to hear from you. Please submit your application, including:

• Your resume
• A few sentences explaining why you think you'd be a good fit for this role
• Your desired monthly salary (in PHP) and available hours per week
• Your ideal shifts to work in Manila time (morning, mid-day, night shifts)

We can't wait to hear from you and explore how you can contribute to our team's success at blithequark! Apply for this job