Experienced Healthcare Customer Service Representative – Remote USA
Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and inclusive work environment where you can grow and develop your skills? If so, we invite you to join blithequark's award-winning team as a Healthcare Customer Service Representative, working remotely from the comfort of your own home. At blithequark, we're committed to making customers happy, and we're looking for talented individuals like you to help us achieve this goal. As a Healthcare Customer Service Representative, you'll be the face of our company, providing top-notch support to our customers and helping them navigate their health plans with ease. If you're a team player with a strong work ethic and a passion for delivering exceptional customer experiences, we want to hear from you!
About blithequark
blithequark is a global leader in customer experience (CX) solutions, helping some of the world's most iconic brands deliver exceptional customer experiences. With a rich history dating back to 1982, we've built a reputation for innovation, expertise, and a commitment to making customers happy. Our team of passionate and dedicated professionals is driven by a shared vision of creating a better world, one customer at a time.
Our Culture
At blithequark, we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way. Our inclusive culture and community-minded organization encourage giving back, and we're committed to supporting your career and professional development every step of the way.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be responsible for:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
- Providing exceptional customer service, resolving issues, and exceeding customer expectations
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset of your choice)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a blithequark team member, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives
Visit our website for more information on our employee benefits
https://www.blithequarkjobs.com/en/us-employee-benefits
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our blithequark community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
Why Join blithequark?
* Be part of a global team of passionate and dedicated professionals
- Enjoy a dynamic and inclusive work environment where giving back is encouraged
- Develop your skills and career with our comprehensive training and development programs
- Enjoy a healthy benefits package and competitive compensation
- Make a difference in the lives of our customers and contribute to the success of our company
Ready to Join Our Team?
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join our award-winning team and make a difference in the lives of our customers.
Apply Now
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