Experienced Customer Success Manager – Open Source Database Solutions

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, collaborative environment where no two days are ever the same? If so, we invite you to join blithequark, a high-growth, open-source technology company, as our next Customer Success Manager. At blithequark, we're the trusted leader in open source database solutions, helping businesses around the world optimize and scale their data environments. Our Customer Account Team is the backbone of our organization, and we're looking for a talented individual who can take ownership of a portfolio of customer renewal contracts in a defined territory, driving success, growth, and long-term partnerships.

About blithequark

blithequark is a remote-only, globally dispersed workforce with colleagues in more than 50 countries. We're proud to be a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. Our mission is to enable everyone to innovate freely by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you.

What You'll Do

As our next Customer Success Manager, you'll be responsible for:

• Achieving monthly/quarterly/annual renewal and expansion targets
• Qualifying and negotiating expansion opportunities within existing accounts
• Analyzing customer engagement to form accurate forecasts and have complete visibility into the renewal pipeline
• Identifying, clearly communicating, and managing risk throughout the year through proactive touch points and developing resolution strategies
• Leading and presenting at regular remote client meetings
• Working cross-functionally with Customer Success and Delivery teams through the customer lifecycle, including customer touchpoints, account growth, and renewals, providing transparency and accountability
• Understanding a customer's overall use of blithequark's products and services, driving adoption and success within your assigned customer base
• Acting as an internal advocate between customers and business functions (Sales, Marketing, Product, and other teams within Global Services) to ensure the appropriate resources are engaged to address specific obstacles impeding a customer's adoption
• Tracking and sharing customer feedback to appropriate teams on an ongoing basis

What You Bring

To succeed in this role, you'll need:

• 3+ years of Account Management/Sales/Customer Success experience, preferably at a subscription-based or open source software company
• Achievement of retention, growth, and profitability targets
• Understanding of customer health, as well as using data from various systems to present a holistic view of the customer experience
• Strong understanding of customer success techniques and strategies
• Excellent English written and verbal communication skills
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail-oriented, self-motivated, and organized
• Knowledge of Salesforce and other marketing tools

What Sets You Apart

If you have experience in technology sales and account management within agile, quick growth companies, or in open-source software or database specific companies, you'll have a strong advantage. A solution selling mindset and experience, strong relationship building skills, and a customer-centric focus will also make you stand out. A consistent track record of exceeding targets will demonstrate your ability to drive business growth and success.

Success Metrics

Your success will be measured by:

• Customer retention
• Expansion, up-sell/cross-sell
• Development of customer advocates/references

Why Join blithequark?

At blithequark, we believe an open world is a better world. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. Our staff receives generous benefits, including:

• Flexible work hours and various paid time off programs
• All your equipment for your remote office
• Funds for career development (external training, certifications, conferences)
• Ongoing connectivity allowances
• The opportunity to participate in our equity incentive plan
• Benefits that support a healthy work/life balance, such as The blithequark Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility
• Support for being socially responsible through our PAVE volunteering program and Women Transforming Technology

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let's talk!

How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply to this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to connecting with you! Apply to this job Apply for this job