Remote Customer Service Advocate for Healthcare Services at blithequark
Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Customer Service Advocate for Healthcare Services. As a key member of our team, you will play a vital role in guiding applicants, their families, and the medical community through the application process with care and professionalism.
About blithequark
blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of individuals and families across the country. Our mission is to deliver exceptional customer service, foster meaningful relationships, and empower our clients to make informed decisions about their healthcare. As a remote customer service advocate, you will be part of a dynamic team that is passionate about making a difference in the lives of others.
Why Join Our Team?
At blithequark, we offer a unique opportunity to work in a fully remote environment, allowing you to maintain a healthy work-life balance while delivering exceptional customer service. Our team is committed to creating a supportive and inclusive culture that values diversity, equity, and inclusion. We believe in investing in our employees' growth and development, providing opportunities for career advancement, and recognizing outstanding performance.
Key Responsibilities:
As a Remote Customer Service Advocate for Healthcare Services, your key responsibilities will include:
- Responding to incoming calls and emails from applicants, their families, and the medical community, providing essential information and support.
- Conducting high-level waiver eligibility screenings and assisting callers in identifying the most suitable waiver program.
- Informing callers of their right to apply if screening results suggest unlikely eligibility.
- Scheduling initial intake visits at convenient times for applicants and providing referrals to Enrollment Brokers.
- Handling priority requests as needed and inputting applicant information into our system.
- Maintaining up-to-date knowledge of waiver program information, policies, and procedures.
- Ensuring a courteous, helpful, and sensitive approach to all applicants.
- Upholding consumer confidentiality and respecting the efforts of families and caregivers in service planning and delivery.
- Raising any concerns or issues to the Central Operations Manager.
- Conducting research and follow-up for complex cases as necessary.
- Performing additional duties as assigned by management.
Essential Qualifications:
* High school diploma or equivalent required.
- Minimum of three years of experience in human services and/or customer service.
- Knowledge of Pennsylvania Home and Community-Based Waiver Services (HCBS) and medical terminology.
- Bilingual capabilities preferred.
Preferred Qualifications:
* Three years of experience in human services and/or customer service.
- Familiarity with medical terminology.
- Bilingual capabilities.
Skills and Competencies:
* Strong communication skills, both written and verbal.
- Ability to follow directions and interact courteously with a diverse population.
- Excellent organizational skills and the ability to manage multiple tasks under pressure.
- Understanding and sensitivity to the needs of individuals with disabilities.
Career Growth Opportunities:
At blithequark, we believe in investing in our employees' growth and development. As a Remote Customer Service Advocate for Healthcare Services, you will have opportunities to:
- Develop your skills and knowledge in customer service, human services, and healthcare.
- Take on additional responsibilities and contribute to the growth and success of our team.
- Participate in training and development programs to enhance your performance and career advancement.
Work Environment and Company Culture:
As a remote customer service advocate, you will work in a fully remote environment, allowing you to maintain a healthy work-life balance. Our team is committed to creating a supportive and inclusive culture that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and compassion, where every employee feels valued and supported.
Compensation and Benefits:
* $15.75 per hour
- $16.75 per hour for bilingual candidates
- Flexible work schedules available
Why Work in Lower Paxton Township, PA:
Lower Paxton Township offers a welcoming community with a range of amenities and services that enhance the quality of life. Residents enjoy access to parks, shopping, and dining while benefiting from a suburban environment that supports a balanced lifestyle.
How to Apply:
If you are a compassionate and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply for the Remote Customer Service Advocate for Healthcare Services position at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job