Experienced Assembly/Customer Service Representative – Coatings Industry Expertise

Are you a customer-focused professional with a passion for assembly and technical support? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading coatings industry innovator, as an Assembly/Customer Service Representative at our Roseville, MN facility. At blithequark, we're dedicated to engineering technologies that protect and enhance our customers' products. Our diverse portfolio of brands plays a vital role in modernizing infrastructure, enabling the next generation of electric and autonomous vehicles, and much more. As a key member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for innovation and customer satisfaction.

Primary Function:

As an Assembly/Customer Service Representative, you'll play a critical role in supervising and coordinating product quality processes with a strong emphasis on customer service and inventory management. Your primary responsibilities will include:

• Providing exceptional customer support for all X-Pert hardware and software via telephone, occasionally at customer locations
• Recording all customer communication by documenting customer name, status, problem, and procedures taken within SalesForce
• Processing appropriate forms for repair orders, invoices, and requests, obtaining approval when necessary
• Following up with customers and vendors on unresolved issues and outstanding loaner equipment/returns
• Preparing and shipping customer orders and repair orders within agreed deadlines
• Performing hardware repair/refurbs on all products distributed, returning defective parts to vendors under warranty
• Responsible for purchasing parts and supplies, maintaining adequate inventory of resale and spare parts
• Maintaining X-Pert drawings, parts/material spreadsheets, and lid/can library
• Maintaining X-Pert slide machine and slide inventory to produce lids per agreed deadlines
• Assisting X-Pert Engineers and Programmers on product development, product testing, and troubleshooting when necessary
• Performing miscellaneous duties as directed

Key Requirements:

* High School Diploma or equivalent required

• Prefer formal training in computers from vocational school or college
• 1-2 years of experience in computer support with telephone support preferred, including experience in configuring a variety of PC hardware and software
• Ability to troubleshoot and perform basic PC hardware maintenance
• Knowledge of a variety of personal computers, software packages, and related hardware/software
• Strong interpersonal and communication skills

Physical Requirements:

* Ability to exert up to 70 pounds of force to lift and move materials

• Ability to stoop, crouch, reach, lift, walk, and grasp to move materials

About blithequark:

blithequark operates its business in two segments: Performance Coatings and Mobility Coatings, serving four end markets across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint enables us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company Culture:

At blithequark, we value innovation, customer satisfaction, and teamwork. We're committed to creating a work environment that's inclusive, supportive, and challenging. Our employees are encouraged to grow professionally and personally, with opportunities for training, development, and career advancement.

Compensation and Benefits:

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits include medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional development and career growth.

How to Apply:

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.

Note:

This job posting is for a full-time position at our Roseville, MN facility. We're an equal opportunity employer and welcome applications from diverse candidates. Apply for this job