[Remote] Salesforce Support Analyst
Note: The job is a remote job and is open to candidates in USA. Daxko powers wellness to improve lives by providing solutions for health and wellness facilities. As a Salesforce Support Analyst, you will ensure the Salesforce platform runs smoothly, providing support and troubleshooting for end users while collaborating with the Business Systems team to enhance the platform's efficiency and usability.
Responsibilities
- Serve as the first point of contact for Salesforce support, monitoring and triaging incoming tickets
- Troubleshoot user issues involving records, reports, dashboards, automations, and access
- Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on complex issues
- Perform user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.)
- Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability
- Make configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members
- Assist with data management tasks such as imports, exports, and deduplication
- Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing
- Participate in regression and user acceptance testing during new releases or enhancements
- Collaborate with the Business Systems team to identify recurring issues and recommend improvements
Skills
- Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership)
- Strong analytical and troubleshooting skills — you enjoy digging into the “why” behind issues
- Excellent communication skills and the ability to translate technical concepts to non-technical users
- High attention to detail when working with data or making administrative updates
- Customer-first mindset with the ability to manage multiple requests and prioritize effectively
- Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.)
- Bachelor's degree in Business Administration or equivalent experience
- Experience with Sales Cloud, Service Cloud, and/or Experience Cloud
- Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting)
- Experience with Microsoft 365
- 1+ years of Salesforce administration experience
- Salesforce certifications such as Admin, Advanced Admin, or Platform App Builder
Benefits
- Flexible paid time off
- Affordable health, dental, and vision insurance options
- Monthly fitness reimbursement
- 401(k) matching
- New-Parent Paid Leave
- Casual work environments
- Remote work
Company Overview
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