Monogram Lead Generation & Sales Operations Manager (Remote Must Work EST Hours)

About the position At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? We are seeking a proactive, detail-oriented Sales Operations Manager to support revenue growth and optimize sales processes for our Monogram Sales Managers (MSMs). This role is instrumental in driving lead generation, streamlining sales operations, and developing impactful sales tools and event strategies. The ideal candidate is a strong collaborator who thrives in a fast-paced environment and is passionate about enabling sales success through process excellence and strategic support.

Responsibilities

• Use lead generation platforms and industry tools to identify and qualify new project opportunities to increase quoting activity and close rates.
• Partner with MSMs to prepare and manage project quotes, ensuring alignment with customer expectations and timelines.
• Maintain accurate and up-to-date records across sales systems to ensure visibility and reliability of key data.
• Lead and streamline the onboarding process for new dealers, supporting a smooth and professional integration experience.
• Analyze sales data and trends to support performance forecasting; assist the Monogram Sales Leader with ADC inventory visibility and project prioritization.
• Produce regular reporting on sales performance, customer engagement, and operational KPIs to drive data-informed decisions.
• Coordinate with pricing teams to manage display pricing, elevated builder pricing, personal use cases, and special project requests.
• Deliver 'white glove' service and support for resolving high-priority consumer and sales team service issues.
• Develop compelling builder catalogs, sales collateral, and other tools to support lead conversion and brand positioning.
• Create and maintain playbooks for dealer, builder, and designer events to ensure consistent, effective execution.
• Coordinate major customer and executive engagements at Monogram Design Centers (MDCs) and Monogram Experience Centers (MECs).
• Own the development and execution of internal Monogram communications such as newsletters and business update calls.
• Oversee new display installations and return visits to ensure quality execution and alignment with brand standards.

Requirements

• 5+ years of experience in sales, sales operations, or related business roles.
• Proven ability to manage multiple priorities with strong organizational skills.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and CRM systems (e.g., Salesforce).
• Demonstrated analytical ability and experience translating data into actionable insights.
• Strong attention to detail with a record of delivering high-quality, accurate work.

Nice-to-haves

• Bachelor's degree in Business, Marketing, or related field.
• Familiarity with GE Appliances systems and tools.
• Experience in luxury goods or appliance sales.
• Event planning or field marketing experience.

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