ESM Program Operations Analyst - Remote

Company Description

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

Job Description

You will support the execution and optimization of operational processes for Experian Consumer Services programs. This includes assisting with the launch and maintenance of financial services products, supporting operational partners, and contributing to process improvements with a focus on data, coordination, and compliance. You will report to the Head of Ops. What you'll be doing:

• Coordinate operational activities across financial services programs.
• Track and report performance using KPIs and SLAs.
• Analyze operational data to identify trends, risks, and improvement opportunities.
• Collaborate with cross-functional teams to ensure alignment and execution.
• Support documentation and enhancement of operational workflows.
• Contribute to process improvements and manage small projects with growth potential.

Qualifications

• 1–3 years of experience in operations, project coordination, business analysis, or a related field—open to varied backgrounds and transferable skills.
• Organizational and analytical abilities, with comfort using tools like Excel, Tableau, SQL, or similar platforms.
• Clear and effective communication skills, with the ability to manage multiple priorities in active environments.
• Proactive and curious mindset, with a passion for identifying opportunities and solving challenges collaboratively.
• Interest or experience in financial services, FinTech, or consumer products—we welcome enthusiasm and a willingness to learn.
• Collaborative team contributor, committed to integrity, continuous growth, and driving positive change.

Additional Information Benefits/Perks: Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. This is a fully remote job opportunity. #LI-Remote Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Apply tot his job Apply To this Job