Lead Communications Manager

Job Description:

• The Lead Communication Manager is a strategic leader responsible for overseeing the development, implementation, and evaluation of communication strategies that align with the organization's brand and business objectives
• Work closely with executive leadership to craft and refine high-level messaging, managing all communication channels, and ensuring the organization’s brand image is consistently maintained
• Lead the analysis of communication effectiveness and use data-driven insights to refine strategies for optimal impact
• Lead the design and creation of graphics, digital media, and visual content for change effort communications across a diversity of formats (e.g., briefings, newsletters, flyers, posters, fact sheets, websites, social media, news and announcements, trifolds, and branding materials)
• Lead the development of communication artifacts and develop and distribute newsletters on a quarterly basis to provide updates to stakeholders
• Craft and refine messages to align with the organization’s brand and strategic goals, ensuring communications are clear, concise, and engaging for stakeholders
• Use visual storytelling techniques to communicate complex changes in an accessible way, helping stakeholders adopt new processes and transition smoothly to the future state
• Collaborate with OCM specialists, graphic designers, and the client to create content that aligns with OCM assessments and stakeholder management insights
• Update and manage content on the client’s internal website and other identified digital platforms to ensure consistent and up-to-date information
• Develop and implement social media strategies for client to increase engagement and reach among stakeholders, coordinating with web designers and content creators
• Monitor social media trends, respond to stakeholder inquiries, and ensure consistent messaging across all digital communication channels
• Ensure all communication materials adhere to copyright regulations, brand guidelines, and organizational values
• Develop comprehensive communication strategies and engagement plans to support the client program
• Define clear communication goals and key performance indicators (KPIs) to measure the effectiveness of communication efforts
• Track and analyze communication effectiveness using metrics such as audience reach, engagement, and sentiment analysis to inform adjustments to strategies and tactics
• Work closely with program offices, graphic designers, and other communication teams to ensure consistent and coordinated messaging across all communication channels

Requirements:

• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a related field
• At least 7 years of experience in communications, public relations, or related fields, with a strong track record of leading communication initiatives
• Exceptional written and verbal communication skills, with the ability to influence at all levels of the organization
• Expertise in visual storytelling, graphic design, and the creation of digital media
• Advanced proficiency in communication tools, social media platforms, and content management systems
• People management experience
• U.S. Citizenship
• Preferred: Military experience is highly preferred
• Preferred: Advanced certification in Communications, Public Relations, or equivalent fields is a plus
• Preferred: Additional certifications in leadership or strategic communication are advantageous
• Preferred: Federal Consulting Experience Preferred

Benefits:

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

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