Experienced Customer Service Leader - Part-Time Remote Opportunity - Forecasting and Team Management Expertise

Introduction to blithequark

At blithequark, we strive to be the world's most customer-centric organization, where individuals can find and discover virtually anything they want to buy online. By providing customers with low prices, a vast selection, and convenience, we continue to grow and evolve as a world-class e-commerce platform. Our evolution from a website to an e-commerce partner to a development platform is driven by the spirit of innovation that is part of our DNA. The world's brightest technology minds come to blithequark to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role

We are seeking a highly skilled and experienced leader to join our team as a Senior Manager of Forecasting. As a key member of our Customer Service (CS) network, you will be responsible for creating and delivering contact forecasts that will be used to generate cost-effective and comprehensive global capacity planning solutions. The ideal candidate will possess a strong analytical background, enabling them to analyze various sources of data and standardize forecasting activities across their team.

Key Responsibilities

• Develop and deliver accurate contact forecasts using various forecasting techniques across multiple blithequark markets
• Lead a team of analysts and managers spread across multiple countries, responsible for their performance in ensuring low error contact forecasts to ensure service level delivery
• Manage the team that develops short-term and long-term contact forecasts, providing guidance and support to ensure success
• Interact with senior CS leadership on a regular basis to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Drive improvements in cost and quality of our customer service on a global scale through accurate forecasts

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
• 10+ years of experience in Forecasting/Planning
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who possess the following preferred qualifications:

• MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent leadership and team management skills
• Ability to work autonomously in a highly demanding and often ambiguous environment
• Strong attention to detail and exceptional organizational skills
• Ability to lead and grow high performers
• Excellent communication and interpersonal skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Senior Manager of Forecasting, you will have the opportunity to:

• Develop and implement new forecasting techniques and strategies
• Lead and manage a team of analysts and managers
• Interact with senior leadership and contribute to strategic planning initiatives
• Develop and improve your skills and knowledge through training and development programs

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and fast-paced work environment. Our company culture is built on the principles of innovation, customer obsession, and ownership. We are a global organization with a diverse and talented team of employees who are passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career growth and development
• Access to training and development programs

Conclusion

If you are a highly skilled and experienced leader with a passion for customer experience and forecasting, we encourage you to apply for this exciting opportunity. As a Senior Manager of Forecasting at blithequark, you will have the opportunity to make a significant impact on our business and contribute to the development of our customer service strategy. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of our dynamic and innovative team!