Experienced 988 Chat/Text Crisis Specialist – Remote Mental Health Crisis/Suicide Prevention Team
Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow professionally and personally? If so, we invite you to join blithequark's 988 Chat/Text Crisis Specialist team as a remote mental health crisis/suicide prevention specialist. As a key member of our team, you will play a vital role in providing critical support to individuals experiencing emotional distress, connecting them with the resources they need to thrive.
About blithequark
blithequark is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees across the nation, we offer a wide range of rewarding opportunities to serve all ages in various settings. Our organization is built on a trauma-informed culture that recognizes and responds to those affected by trauma, strengthening resilience for our clients, staff, and community. We are committed to creating an environment that encourages, supports, and celebrates the voices and experiences of our employees.
Job Summary
As a 988 Chat/Text Crisis Specialist, you will be responsible for providing brief clinical screenings, risk assessments, and service linkage for individuals experiencing emotional distress through the National Suicide Prevention Lifeline (NSPL), also known as 988. This is a remote position that requires working a 24/7/365 schedule, handling incoming chat/text messages, and supporting telephonic intervention when necessary. You will work closely with our team to ensure that individuals receive the support they need to stay safe and connected to community resources.
Essential Duties & Responsibilities
* Provides telephonic or chat clinical screenings and risk assessments to assess for suicide, safety, and identify appropriate community resources.
- Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs.
- Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
- Meets the ethical and clinical standards in compliance with all accreditation.
- Actively participates in ongoing supervision, training, and team meetings.
- Assists in administrative tasks as needed.
Knowledge, Skills & Abilities
* Effectively communicates via written, verbal, in-person, and virtual methods.
- Demonstrates high-level customer service skills and professional etiquette.
- Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Knowledge of suicide assessments.
- Skill in providing crisis intervention.
Qualifications
* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.
- Six months to one year of related crisis experience is preferred.
- Ability to work a 24/7/365 schedule, including evenings, weekends, and holidays.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality and handle sensitive information.
Work Environment & Culture
blithequark is committed to creating a culture of empowerment, respect, integrity, and expertise that powers our innovation and connects us to each other, our clients, and the communities we serve. Our approach to culture is to create an environment that encourages, supports, and celebrates the voices and experiences of our employees. We are committed to a culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
Benefits
* Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
Compensation
* $19.10-$26.80 per hour
How to Apply
If you are passionate about making a difference in people's lives and are looking for a rewarding career opportunity, we invite you to apply for the 988 Chat/Text Crisis Specialist position at blithequark. Please visit our website to learn more about our organization and submit your application. Apply Job!
Equal Opportunity Employer
blithequark is an equal opportunity employer. Employment at blithequark is based solely on a person's merit and qualifications directly related to professional competence. blithequark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Apply for this job