Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. At blithequark, we're on a mission to transform daily commutes and reduce humanity's environmental footprint. Our team is dedicated to creating a more efficient and sustainable future for transportation worldwide. As a Customer Service Agent fluent in English, you'll play a vital role in helping us achieve our ambitious goals.

About blithequark

blithequark is a trailblazing company that's harnessing the power of technology to transform the transportation industry. With a focus on innovation, sustainability, and customer satisfaction, we're creating a new standard for mobility solutions. Our team is passionate about making a positive impact on the environment and our communities, and we're committed to fostering a culture of care, curiosity, and achievement.

The Role

As a Customer Service Agent at blithequark, you'll be the first point of contact for our customers in the USA, providing on-demand support through phone, email, and digital channels. You'll be responsible for:

• Offering first-line support to customers, resolving issues quickly and effectively, and escalating complex queries to the relevant teams.
• Maintaining accurate customer records, updating reasons for contact, solutions provided, and other relevant information to support our customers and maintain service quality.
• Fostering positive interactions with customers, ensuring they feel understood and supported throughout their journey with blithequark.
• Participating in training and briefings to gain expertise and understand client and contact centre requirements.
• Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
• Providing feedback and insights on areas that may lead to a poor customer experience.
• Embodying the values of blithequark, ensuring they're reflected in your daily work.

What You'll Bring to the Table

* Fluent English: You have a high and fluent English (C2 level), both written and spoken.

• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Spain.

What We Offer

* Starting date: 10th of February, 2025.

• Contract: Temporary (6 months).
• Salary: 9.743€ gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain.

Additional Benefits

* Employee Assistance Program - Free, confidential, and impartial guidance and support.

• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Our Culture

At blithequark, we believe in fostering a culture of care, curiosity, and achievement. We're committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within blithequark.

Join Our Team

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. Apply Job!

Why Work at blithequark?

* Be part of a pioneering company that's revolutionizing the transportation industry.

• Work with a talented team that's passionate about making a positive impact on the environment and our communities.
• Enjoy a dynamic and fast-paced work environment that's full of opportunities for growth and development.
• Take advantage of our comprehensive benefits package, including fully paid training, 24 holiday days per year, and a hybrid working model.
• Join a company that's committed to diversity, inclusion, and equal opportunities.

What's Next?

If you're ready to take the next step in your career and join a company that's changing the face of transportation, apply now to become a Customer Service Agent at blithequark. We can't wait to hear from you! Apply for this job