Helpdesk Customer Support Entry (Hybrid) - Join the blithequark Team in Washington, DC
Are you passionate about delivering exceptional customer service and technical support? Do you have a knack for troubleshooting complex technical issues and a willingness to learn and grow with a dynamic team? If so, we invite you to join blithequark as a Helpdesk Customer Support Entry (Hybrid) in our Washington, DC office.
About blithequark
blithequark is a leading provider of innovative solutions and services to the public sector. Our team of experts is dedicated to delivering exceptional customer service and technical support to our clients, and we're looking for talented individuals like you to join our ranks. As a Helpdesk Customer Support Entry (Hybrid), you'll be part of a dynamic team that's passionate about making a difference in the lives of our clients.
Job Summary
We're seeking a highly motivated and customer-focused Helpdesk Customer Support Entry (Hybrid) to join our team in Washington, DC. As a Helpdesk Customer Support Entry (Hybrid), you'll provide technical assistance to computer system users on a variety of issues, including desktop support, troubleshooting, and incident management. You'll work closely with our IT leadership team to select and implement cost-effective technology solutions for our clients, and you'll be responsible for maintaining service level agreements related to both Call Center and Desk Side support.
Key Responsibilities
As a Helpdesk Customer Support Entry (Hybrid), you'll be responsible for:
* Providing technical assistance to computer system users on a variety of issues, including desktop support, troubleshooting, and incident management
* Identifying, researching, and resolving technical problems
* Responding to telephone calls, email, and personnel requests for technical support
* Documenting, tracking, and monitoring problems to ensure timely resolution
* Collaborating with the IT leadership team to select and implement cost-effective technology solutions for our clients
* Maintaining service level agreements related to both Call Center and Desk Side support
* Working with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents
* Adhering to all Enterprise-wide security policies related to security and integrity of District-owned Resources
Requirements
To be successful in this role, you'll need:
* A Bachelor's degree in information technology or a related field, or equivalent experience
* 1-5 years of experience providing IT technical support to computer system users by telephone, email, etc.
* 1-5 years of experience maintaining computers, systems, and printers in a professional setting
* 1-5 years of experience installing and troubleshooting computer operating systems and software
* Expertise in supporting desktop operating systems (Windows 7, 8.X, 10, Mac OSX 10.10.X)
* Strong customer service experience
* Experience providing technical support in a "call center" environment where the candidate received multiple calls at once
* Experience tracking service request/incidents using a ITSM tool
* Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
* Excellent written and verbal communication skills in a professional setting
* Microsoft Certifications: MCP Windows 7, Windows 10, +A etc (highly desired)
Preferred Qualifications
* Bachelor's degree in IT or related field or equivalent experience (5+ years)
* Experience with basic Active Directory functions such as: Account Creations, Password Resets, and OU Management
* Experience with implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors
What We Offer
As a Helpdesk Customer Support Entry (Hybrid) at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also be part of a dynamic team that's passionate about making a difference in the lives of our clients.
How to Apply
If you're passionate about delivering exceptional customer service and technical support, and you're looking for a challenging and rewarding career opportunity, we invite you to apply for this role. Please submit your resume and cover letter to [wfh.mysmartpros.com/jobs/helpdesk-customer-support-entry-hybrid/](http://wfh.mysmartpros.com/jobs/helpdesk-customer-support-entry-hybrid/).
About Our Work Environment
blithequark is committed to creating a work environment that's inclusive, diverse, and supportive of our employees' needs. We offer a range of benefits and perks, including:
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Flexible work arrangements
* Professional development opportunities
* Collaborative and dynamic work environment
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer.
Contact Us
If you have any questions about this role or blithequark, please don't hesitate to contact us. We look forward to hearing from you!