Experienced Manager, Customer Technical Services – Leading Global Digital Payments Solutions

At blithequark, we're revolutionizing the way people, businesses, and governments interact with each other through secure, simple, smart, and accessible digital payments. As a Manager, Customer Technical Services, you'll play a pivotal role in shaping the future of our global digital payments ecosystem. If you're passionate about delivering exceptional customer experiences, driving innovation, and collaborating with cross-functional teams, we want to hear from you.

About blithequark

blithequark is a leading global payments technology company that powers economies and empowers people in over 200 countries and territories worldwide. Our mission is to create a sustainable economy where everyone can prosper. We achieve this by supporting a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Job Summary

As a Manager, Customer Technical Services, you'll lead a team of support specialists in delivering exceptional customer experiences through our global customer operations and support area. You'll provide management direction, recommend strategic direction, and ensure compliance with MasterCard's global product rules and specifications. Your expertise will be instrumental in executing corporate global strategy, contributing to Service Level Agreements, and ensuring audit compliance. If you're a seasoned leader with a passion for innovation and customer satisfaction, we invite you to join our team.

Key Responsibilities

* Lead and motivate a team of support specialists, following corporate Human Resources policies and standards

• Define and set team objectives, monitoring performance to ensure goals and objectives are achieved on a constant basis
• Lead, coach, and mentor team members on various functions
• Execute corporate global MasterCard strategy with a focus on customer processing operations via adequate strategy translations
• Contribute to the definition of Service Level Agreements/Operations Level Agreements between the global Customer Operations Services department and other processing and operations support teams throughout blithequark
• Ensure audit compliance of activities and work standards of the team
• Responsible for team adherence to standard implementation metrics and SLAs
• Perform strategic planning, financial planning, administration, and management of the department
• Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts
• Provide leadership, direction, and supervision to staff, ensuring each project or effort is adequately staffed, trained, and managed

Essential Qualifications

* Bachelor's degree in Information Technology, Computer Science, Business, or equivalent work experience

• Six to eight years of "Information Technology" system knowledge, with a strong understanding of network technology, applications, and project management
• Strong payment transaction processing and industry business principles knowledge
• Strong understanding of blithequark's payment processing systems, formats, and associated customer host operating services and principles
• Strong understanding of the 4-party model and the full transaction lifecycle for blithequark brands

Preferred Qualifications

* Master's degree in Information Technology, Computer Science, Business, or related field

• Proven experience in leading cross-functional teams and driving innovation
• Strong understanding of cloud-based technologies and software development methodologies
• Experience with agile project management and DevOps practices
• Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders

Skills and Competencies

* Strong leadership and management skills, with the ability to motivate and inspire team members

• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong understanding of cloud-based technologies and software development methodologies
• Experience with agile project management and DevOps practices

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Manager, Customer Technical Services, you'll have access to:

• Regular training and development opportunities, including workshops, conferences, and online courses
• Mentorship and coaching from experienced leaders and subject matter experts
• Opportunities to work on high-impact projects and initiatives that drive business growth and innovation
• A dynamic and inclusive work environment that fosters collaboration, creativity, and innovation

Work Environment and Company Culture

blithequark is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. Our company culture is built on a foundation of:

• Inclusion and diversity
• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and excellence
• Continuous learning and development

Compensation, Perks, and Benefits

As a Manager, Customer Technical Services, you'll be offered a competitive base salary based on location, experience, and other qualifications for the role. You may also be eligible for an annual bonus or commissions depending on the role. blithequark benefits for full-time (and certain part-time) employees generally include:

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
• 10 annual paid sick days
• 10 or more annual paid vacation days based on level
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401(k) with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits and many more

Pay Ranges

O'Fallon, Missouri: $103,000 - $165,000 USD If you're a seasoned leader with a passion for innovation and customer satisfaction, we invite you to join our team. Apply now to become a Manager, Customer Technical Services at blithequark. Apply Job! Apply for this job