Experienced Order Processing Information/ Data Entry Specialist – Customer Service Support

Are you a detail-oriented and organized individual with excellent communication skills? Do you have experience in order processing and data entry? Are you looking for a part-time opportunity to join a dynamic team at blithequark? If so, we encourage you to apply for the Order Processing Information/ Data Entry Specialist position in our Customer Service department. At blithequark, we are committed to providing exceptional customer service and support to our internal and external customers. As a key member of our team, you will play a vital role in processing spare parts sales orders, managing orders from receipt to delivery, and engaging in reverse logistics management. If you are a motivated and customer-focused individual with a passion for order processing and data entry, we want to hear from you.

Key Responsibilities:

As an Order Processing Information/ Data Entry Specialist at blithequark, you will be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with blithequark policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential and Preferred Qualifications:

To be successful in this role, you will need:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
• Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.

Skills and Competencies:

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work accurately and efficiently in a fast-paced environment.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Experience with ERP systems and productivity software is an asset.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our employees. As an Order Processing Information/ Data Entry Specialist, you will have opportunities to:

• Develop your skills and expertise in order processing and data entry.
• Work with a dynamic team to provide exceptional customer service and support.
• Participate in ongoing training and professional development programs.
• Take on additional responsibilities and contribute to the growth and success of the company.

Work Environment and Company Culture:

Blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. Our team is committed to providing exceptional service and support to our internal and external customers. As an Order Processing Information/ Data Entry Specialist, you will be part of a supportive and inclusive team that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Hourly rate: $25.00 - $28.00 per hour.
• 401(k) plan with company matching.
• Paid time off and sick time.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Short-term disability benefits.

How to Apply:

If you are a motivated and customer-focused individual with a passion for order processing and data entry, we encourage you to apply for the Order Processing Information/ Data Entry Specialist position at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest in this opportunity. However, only those selected for an interview will be contacted.

Equal Employment Opportunity:

Blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Information:

For more information about this opportunity or to submit your application, please contact us at [insert contact information]. Apply for this job