Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Service Desk Specialist/Live Chat Agent, providing critical assistance to keep our myColorado application running smoothly.

About blithequark

blithequark is a leading organization in the industry, dedicated to delivering innovative solutions that make a real difference in people's lives. Our team is passionate about technology, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's shaping the future of mobile application support and customer assistance.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in CO. As a key member of our support team, you'll provide Tier I support and customer assistance for our mobile application, troubleshoot issues, and employ Incident Management procedures to ensure seamless customer experiences. If you're a technology enthusiast with a passion for helping others, we encourage you to apply.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your responsibilities will include:

• Providing Tier I support and customer assistance for our mobile application, ensuring timely and effective resolution of customer issues
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction
• Staying up-to-date with the latest technology trends and industry developments to provide expert advice and guidance to customers

Minimum Qualifications

To be considered for this role, you must meet one of the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We recognize that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be eligible for consideration if you have:

• Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis
• Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we encourage candidates with the following qualifications to apply:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Work Schedule

As a Service Desk Specialist/Live Chat Agent, you'll work a flexible schedule that includes:

• 3 weeks of training Monday - Friday, 9AM - 6PM
• Permanent schedule: Tuesday through Saturday, 9AM - 6PM

Remote Work

We offer remote work options for this role, but you must be a resident of the State of Colorado. All remote work must be performed in Colorado, and we will not consider out-of-state candidates who are looking to relocate to Colorado for this position.

What We Offer

As a Service Desk Specialist/Live Chat Agent at blithequark, you'll enjoy a range of benefits, including:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Flexible work schedule and remote work options
• Access to the latest technology and industry developments
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and technology-savvy individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that's inclusive, respectful, and supportive of all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job