Customer Service - Call Taker (OVERNIGHT)

Call Center Representative (CSR) - Remote (US Based) - $15p/hr & Amazing Day 1 Benefits Our worldwide team helps over 3 million companies, more than 1 300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions. Responds to customer inquiries via telephone to provide problem resolution in accordance with the organization’s service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answers customer telephone inquiries, orders, service needs and complaints, responds where applicable or directs to technical/service areas. Maintains detailed and current knowledge of the company’s/assigned client's products and services. Analyzes customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications. Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Enters required data into client‑provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. Begins to build base knowledge and familiarization of products, policies and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. Please watch the following quick video, to gain an exciting insight into the position & expectations. Ability and flexibility to work hours as assigned - we are a 24/7 Call Center. This position requires all work shift availability, including mornings, afternoons, nights and weekends. This position requires you to be on camera during training and other times as deemed necessary by your supervisor. Your internet router / modem is in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training. High School Diploma or Equivalent At least 6 months high‑volume call center (onsite or remote) experience from within the last 2 years. Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. Use hourly pay range listed. $15 is the minimum & maximum hourly rate available for this position. Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. The position listed in this requisition is ineligible for the referral bonus award program. This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on‑site presence may be required for team meetings, training sessions or company events. #LI-Remote Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact View email address on click.appcast.io. Apply tot his job Apply To this Job