Experienced Full Stack Customer Support Executive – Strategic Accounts Management

Are you a highly organized and skilled professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the Genetics and Women's Health sales team at blithequark, a leading global life sciences company that advances patient health and empowers clear, confident decisions through its diagnostics and drug development offerings. As a Specialty Customer Support Executive – Strategic Accounts Management, you will play a critical role in supporting our strategic accounts, driving new sales, and fostering long-term relationships with our valued clients. This is a unique opportunity to join a dynamic team that is shaping the future of healthcare and making a meaningful impact on people's lives.

About blithequark

blithequark is a recognized leader in the life sciences industry, with a reputation for innovation, excellence, and customer-centricity. As a Forbes 2020 World's Best Employer and a Fast Company 2021 Most Innovative Company, we are committed to creating a workplace culture that values diversity, inclusion, and employee growth. Our Genetics and Women's Health segment is a key area of focus, and we are seeking a talented professional to join our team as a Specialty Customer Support Executive – Strategic Accounts Management.

Responsibilities

As a Specialty Customer Support Executive – Strategic Accounts Management, you will be responsible for providing exceptional support to our strategic accounts, including:

• On-boarding, maintaining, and cultivating relationships with key accounts/practices to guarantee a top-level customer experience
• Providing support to all assigned accounts, including running reports, ordering kits, monitoring TAT, personalizing requisitions, updating Salesforce, EMR, and portal requests
• Executing all internal sales operations needed to establish a new practice, including shipping requisitions, supplies, and kits; portal set-up and portal usage; developing intervention/remediation plans as needed
• Portal build and training, EMR vetting and interfacing (upon request of practice)
• Utilizing comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generating leads for aligned Directors of Strategic Accounts
• Working collaboratively with blithequark Division sales, operations on an as-needed basis to satisfy customer needs and support the growth of new opportunities
• Upselling current clients and providing training on new product lines to ensure a smooth submission of new product line orders
• Researching, contacting, and securing 4-8 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports

Requirements

To be successful in this role, you will need:

• A Bachelor's degree, preferably in Business or Life Sciences
• Preferred 3+ years of Client Services, Account Management, or Sales Experience in the Diagnostics segment
• Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems highly preferred
• Previous laboratory or diagnostics sales experience highly desired
• Excellent communication skills, both written and verbal
• Salesforce experience is preferred

Work Environment and Culture

As a remote position, you will have the flexibility to work from the comfort of your own home, with less than 5% travel required. Our company culture values diversity, inclusion, and employee growth, and we offer a comprehensive benefits package, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
• A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning
• Opportunities for professional growth and development, including training, mentorship, and career advancement

Compensation and Benefits

The salary range for this position is $73,000 - $83,000, based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

How to Apply

If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, inclusion, and employee growth. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Accessibility

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility.

Privacy Statement

For more information about how we collect and store your personal data, please see our Privacy Statement. Apply for this job