Experienced Bilingual English and Spanish Senior Customer Service Representative for National Remote Opportunities at blithequark

Introduction to blithequark and Our Mission

At blithequark, we believe that everyone deserves the opportunity to live their healthiest life. As a global leader in delivering care aided by technology, we are committed to helping millions of people live healthier lives. Our mission is to make the health system work better for everyone, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. If you are passionate about making a difference in the lives of others and are fluent in both English and Spanish, we invite you to join our team as a Senior Customer Service Representative.

About the Role

As a Senior Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences to our clients. You will be responsible for answering a high volume of calls from patients or their representatives, addressing their concerns, and providing support and guidance. You will also serve as a resource and subject matter expert for your team members, helping to identify and exceed customer expectations. This is a full-time, remote position that offers flexibility and the opportunity to work from anywhere within the U.S.

Primary Responsibilities

• Answer a high volume of calls from patients or their representatives, addressing concerns and providing support and guidance
• Process adjustments, refunds, transfer bills, mail returns, and perform manual sales
• Evaluate and respond to written billing inquiries, including billing insurances and updating invoices
• Research, troubleshoot, and resolve complex billing issues and customer complaints
• Maintain tracking logs of escalated patient correspondence and provide status updates to leadership as needed
• Perform all aspects of billing customer service as needed
• May be involved in medical coding and/or certified as a Medical Coder
• Navigate both Quest Billing System and the web, maintaining thorough knowledge of both systems
• Maintain all Compliance and HIPAA regulations at all times

Requirements and Qualifications

To be successful in this role, you will need to possess the following qualifications:

Required Qualifications

• High School Diploma/GED
• Must be 18 years of age or older
• 2+ years of customer service experience or 2+ years of experience in a medical office, call center in healthcare, or office setting in healthcare
• Bilingual fluency in English and Spanish
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to train for the first 6 weeks between the hours of 9:00 AM - 5:30 PM EST from Monday - Friday
• Ability to work any of our full-time, 8-hour shift schedules during our normal business hours of 11:30 AM - 8:00 PM EST from Monday - Friday, with occasional overtime as needed

Preferred Qualifications

• Prior healthcare experience
• Medical terminology experience
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Soft Skills and Competencies

In addition to the technical skills and qualifications listed above, we are looking for candidates who possess the following soft skills and competencies:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Proficient conflict management skills, including the ability to resolve stressful situations
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Competitive salary and incentives
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) contribution and equity stock purchase
• Opportunities for career growth and development
• Flexible work arrangements, including remote work options
• Recognition and reward programs

Our Culture and Values

At blithequark, we are committed to creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, and we are dedicated to making a positive impact on the communities we serve. Our values include:

• Compassion: We care about the people we serve and are committed to delivering exceptional customer experiences
• Integrity: We operate with integrity and transparency, always doing what is right for our customers and our business
• Collaboration: We work together as a team to achieve our goals and make a positive impact on the communities we serve
• Innovation: We are committed to innovation and continuous improvement, always looking for new and better ways to deliver care and serve our customers

How to Apply

If you are a motivated and compassionate individual who is fluent in both English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are a drug-free workplace, and candidates are required to pass a drug test before beginning employment.