Experienced Contract Customer Service Representative – Member Support & Healthcare Navigation
At blithequark, we're revolutionizing the healthcare economy by providing high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to offer clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, not performing more procedures. Backed by top-tier venture capital firms and growing rapidly, we're expanding our team to join the mission.
Join Our Team and Make a Difference in Healthcare
We're seeking an experienced Contract Customer Service Representative to join our team and engage with blithequark members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is member support via phone, chat, and email. As a member of our team, you'll become an expert on blithequark's product, operations, and the needs of our members.
About the Role
As a Contract Customer Service Representative, you'll be the voice of blithequark, providing exceptional service to our members and helping them navigate the healthcare system. You'll work closely with our team to resolve member inquiries, provide education and guidance, and suggest process improvements. Your expertise will be essential in helping us deliver an exceptional member experience.
Responsibilities
* Delivering amazing service to our members via phone, chat, and email; offering education and guidance to help them understand and utilize their benefit as well as helping them find the right provider for their needs
- Following documented best practices for handling member inquiries; suggesting process improvements as you identify them
- Manage and organize workload using blithequark's platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining detail-oriented working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve blithequark's solution
Candidate Profile
* A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor's degree is preferred but not required
What We Offer
* Competitive hourly rate: $17-19/hour
- Opportunity to work with a rapidly growing company in the healthcare industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
- Comprehensive benefits package (including medical, dental, and vision insurance)
- Generous paid time off and holidays
- Flexible work arrangements (remote work options available)
Work Environment and Culture
At blithequark, we value diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and inclusive for all employees. Our culture is built on the principles of collaboration, innovation, and customer-centricity. We're passionate about making a difference in the healthcare industry and believe that our employees are the key to our success.
How to Apply
If you're passionate about helping people and have a desire to work in a rapidly evolving startup environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
blithequark is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of Job Scam Fraudsters
Our recruiters use blithequark email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a blithequark recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply for this job