Job Title: Customer Service Representative I - Summer Employment at blithequark

Job Description:

About blithequark

At blithequark, we're passionate about making a positive impact on the lives of students and higher education institutions. As a nonprofit 501(c)3 corporation, our dual mission is to help student borrowers repay their education loans and promote access in higher education. With a strong philanthropic heritage of giving through grants to colleges, universities, and research groups, we remain committed to improving student outcomes, especially for underserved students, families, and institutions. As we continue to grow and evolve, we're drawing on our history to branch into new sectors beyond student loans, while delivering the same level of exceptional care and service that our customers have come to depend on. We're invested in the success of students and higher education institutions, and this combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation. This is an exciting time to join the blithequark team!

Job Summary

We're seeking a highly motivated and customer-focused Customer Service Representative I to join our team for a summer employment opportunity. As a Customer Service Representative, you'll be responsible for participating in high-volume outbound and inbound call campaigns, responding to customer inquiries, and providing exceptional service to our customers. If you're passionate about delivering top-notch customer service and have a strong desire to make a difference in the lives of students and higher education institutions, we encourage you to apply.

Key Responsibilities

• Participate in high-volume outbound and inbound call campaigns based on assigned call lists.
• Adhere to approved call scripts and compliance guidelines.
• Provide consistent high-quality service to customers.
• Respond to customer questions while ensuring the highest standards of customer service.
• Utilize software, scripts, and tools appropriately.
• Appropriately document all encounters in clear and concise online logs.
• Employ empathic support to customers.
• Perform other duties and responsibilities as assigned.

Requirements

Education

* High school diploma or equivalent required.

Experience

* Four to six months of customer service experience in a call center environment required. * Preferred experience working in a college financial aid office or college administrative office.

Skills and Abilities

* Good customer service skills. * Excellent verbal and written communication skills. * Professional phone voice and etiquette. * Ability to follow instructions and scripts. * Skilled in active listening. * Proficient with computers, and good typing skills. * Strong time management and decision-making skills. * Knowledge of the FAFSA. * Knowledge of college financial aid and admissions processes.

Work Environment

* This is a remote position, and you'll have the flexibility to work from the comfort of your own home. * Our office work environment is climate-controlled with no substantial exposure to adverse environmental conditions.

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of students and higher education institutions, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon to discuss your qualifications further. Apply Now! Apply for this job