Experienced Client Outreach Manager – Road Safety Advocacy and Customer Success

Are you passionate about making a difference in people's lives and contributing to a safer community? Do you have a knack for building strong relationships and a talent for effective communication? If so, we invite you to join blithequark, a pioneering organization that harnesses the power of video analytics to prevent road crashes and save lives. At blithequark, we're not just looking for a Client Outreach Manager – we're seeking a dedicated and driven individual who shares our commitment to road safety and is eager to make a meaningful impact. As a key member of our team, you'll play a vital role in helping us achieve our mission by connecting with public sector agencies, building relationships, and providing exceptional customer service.

A Unique Opportunity to Make a Difference

In this role, you'll have the chance to work with a dynamic team that's passionate about road safety and dedicated to making a positive impact. You'll be responsible for a mix of calls, emails, chats, meetings, webinars, and more, allowing you to develop a wide range of skills and expertise. Our flexible work-from-home policy and competitive compensation package make this an attractive opportunity for those seeking a fulfilling and challenging career.

Responsibilities and Duties

As a Client Outreach Manager at blithequark, your key responsibilities will include:

• Outbound calling to connect with potential customers and build relationships
• Meeting with executives, such as the CEO and vice presidents, to discuss our solutions and services
• Appointment setting to schedule meetings and demos with key decision-makers
• Attending online conferences and webinars to stay up-to-date on industry trends and best practices
• Navigating and overcoming initial objections and questions to close deals and drive revenue growth
• Documenting relevant information pertaining to outreach efforts and conversations in Hubspot and Excel

Experience and Requirements

To succeed in this role, you'll need:

• Related work experience in promotions, marketing, telemarketing, or sales
• Strong English communication skills, with the ability to communicate effectively on the phone and via email
• Excellent customer service skills, with a focus on building strong relationships and providing exceptional support
• Strong interpersonal skills, with the ability to work well in a team environment and adapt to changing circumstances
• Effective time management skills, with the ability to prioritize tasks and meet deadlines
• Experience with phone etiquette best practices and a strong understanding of customer service principles

Preferred Qualifications

While not required, we prefer candidates with:

• 1 year of experience in appointment scheduling
• 1 year of experience in customer support
• 1 year of experience in phone etiquette

Skills and Competencies

To excel in this role, you'll need:

• Strong communication and interpersonal skills
• Ability to work well in a team environment and adapt to changing circumstances
• Effective time management skills, with the ability to prioritize tasks and meet deadlines
• Strong customer service skills, with a focus on building strong relationships and providing exceptional support
• Ability to navigate and overcome initial objections and questions
• Strong analytical and problem-solving skills, with the ability to think critically and creatively

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Client Outreach Manager, you'll have access to:

• Ongoing training and development opportunities, including webinars, workshops, and conferences
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

We're proud of our company culture at blithequark, which is built on a foundation of:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and dedication
• Continuous learning and growth
• Flexibility and work-life balance

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $14.00 - $20.00 per hour
• Flexible schedule and work-from-home policy
• 40 hours per week
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays

How to Apply

If you're passionate about road safety and customer success, and you're looking for a challenging and rewarding career opportunity, we invite you to apply now. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job