Experienced Customer Service Representative - Sports - Remote Opportunity at blithequark
Are you a sports enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading interactive gaming company, as a Customer Service Representative - Sports. In this role, you'll be the face and voice of our digital sportsbook operations, providing top-notch support to our players and guests across the country.
About blithequark
blithequark is an innovative gaming company that's challenging the norms of the industry. Our mission is to create immersive, responsible, and fun interactive gaming experiences that exceed our players' expectations. We're committed to helping our team members grow and succeed, and we believe that hiring talented individuals who love what they do is key to our success.
Join the blithequark Team
We're looking for outgoing and driven Customer Service Agents who share our passion for sports wagering and online casino games. As a remote Customer Service Representative, you'll have the opportunity to work from home, enjoy a flexible schedule, and collaborate with fellow sports fans in a fun and dynamic working environment.
Responsibilities
As a Customer Service Representative - Sports, your primary responsibilities will include:
- Communicating with players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps.
- Using internal resources and systems to view player account statuses and histories, and using this information to assist with conversations with players.
- Providing an exclusive level of customer service during every conversation, demonstrating friendliness, care, and building value in the blithequark brand.
- Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
- Operating the telephone system to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
- Answering player questions about blithequark, theScore Bet, Hollywood Casino.com, Penn Play, casino property information, account statuses, promotional offers, and property event information.
- Following internal standard operating procedures to escalate issues to internal blithequark departments and casino property personnel.
- Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
- Using internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
- Delivering exceptional performance results in customer satisfaction and contact handle times.
- Collaborating with leaders and fellow team members to stay current on daily trends that are impactful to the player experience.
- Maintaining a strong track record for punctuality and attendance.
- Performing other duties as assigned.
Qualification Requirements
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be at least 21 years of age.
- The position will require licensing in applicable states that blithequark operates.
- High School diploma or College Degree required.
- Heightened sense of urgency and passion to learn new things.
- Highly developed sense of integrity and commitment to player satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for players.
- Ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail is a must! Must be an analytical thinker.
- Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
- Great problem-solving abilities.
- Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
- Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
- Have the ability to work some holidays and weekends.
What We Offer
* Competitive compensation package.
- Comprehensive Benefits package.
- Education and conference reimbursements.
- Health & Wellness reimbursement.
Work Environment and Culture
At blithequark, we believe people work their best when they can be themselves. We're a top workplace in the United States, and we're committed to diversity, equity, and inclusion in all our processes, programs, and structures. Your story, who you are, and your experience matter here.
How to Apply
If you're a motivated and customer-focused individual who's passionate about sports and delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our mission to challenge the status quo of the gaming industry. Apply Now! We can't wait to hear from you and learn more about your qualifications and experience. Join the blithequark team and help us create immersive, responsible, and fun interactive gaming experiences that exceed our players' expectations. Apply for this job