Experienced Customer Service Representative – Math Learning Center Operations in San Diego, CA

Are you a highly motivated and organized individual with a passion for delivering exceptional customer service? Do you have a strong foundation in mathematics and excellent communication skills? If so, we invite you to join the team at blithequark's Math Learning Center in San Diego, CA as an Experienced Customer Service Representative. At blithequark, we are dedicated to providing a supportive and inclusive environment where our students can thrive and reach their full potential. Our Math Learning Center is a dynamic and fast-paced workplace that requires a unique blend of customer service, sales, and operational skills. As an Experienced Customer Service Representative, you will play a vital role in ensuring the smooth day-to-day operations of our center, providing exceptional customer service, and driving sales growth.

About blithequark

blithequark is a leading provider of math education services, with a mission to make math accessible and enjoyable for students of all ages. Our Math Learning Center in San Diego, CA is part of a larger network of centers across the country, serving thousands of students and families each year. We are committed to providing a comprehensive and engaging math education experience that prepares students for success in school and beyond.

Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Positively interacting with students and parents, building rapport, establishing trust, answering inquiries, and getting to know the families
• Conducting sales outreach via phone, email, text, lead follow-up, program consultations, and signing up new families into the program
• Data entry and spreadsheet management of all key sales and operational activities
• Conducting student assessments, grading, and printing materials and reports for parent reviews
• Digital Marketing tasks, including writing blogs and posts on social media and website channels
• Supporting center staff with administrative and cleaning tasks

Qualifications

To be successful in this role, you will need:

• Recent college graduate with a degree in mathematics, sciences, engineering, communications, or teaching
• Strong foundational math skills up to Algebra
• 2+ years of prior working experience in customer service
• Strong analytical thinking and problem-solving skills
• Excellent communication and organizational skills
• Ability to multi-task efficiently
• Excellent PC, MS Office skills, and data entry skills
• Strong work ethic, punctuality, detail-oriented, and reliability
• Availability to work 1 PM-7 PM Monday-Friday and Saturday from 9 AM-1 PM

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical thinking skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines
• Strong math skills and knowledge of educational software and systems
• Familiarity with digital marketing tools and social media platforms

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Experienced Customer Service Representative, you will have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback
• Opportunities for professional development and advancement
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our Math Learning Center is a dynamic and fast-paced workplace that requires a unique blend of customer service, sales, and operational skills. We are committed to providing a supportive and inclusive environment where our employees can thrive and reach their full potential. Our center is equipped with state-of-the-art technology and resources, and we offer a range of benefits and perks to support our employees' physical and mental well-being.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base salary: $20-$25 per hour
• Commission and bonuses for outstanding performance
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional development and advancement
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, including detail about your math competency, experience teaching or working with students, and availability. In your cover letter, please highlight your relevant skills and experience, and explain why you are the ideal candidate for this role. We look forward to hearing from you! Apply Now! Apply for this job