Experienced Evening Customer Service Advisor – Fully Remote Opportunity for Exceptional Client Experience and Career Growth

Welcome to blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences and building long-lasting relationships with our clients. As a leading provider of services, we are committed to excellence and strive to make a positive impact in the lives of our customers. Our team is dedicated, passionate, and always looking for innovative ways to improve our services and exceed customer expectations. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you.

About the Role

We are currently seeking an experienced and skilled Evening Customer Service Advisor to join our out-of-hours team. As a Customer Service Advisor, you will be the first point of contact for our clients, providing a first-class customer experience and resolving queries, orders, and complaints in a timely and professional manner. This is a fully remote role, with initial training taking place at our Support Centre in Macclesfield, Cheshire. We offer a competitive hourly rate of £12.86, a 4 on 4 off rota, and a range of benefits to support your well-being and career growth.

Key Responsibilities

• Provide exceptional customer service to our National Account, Regional Account, Local Account, and Domestic customers, ensuring timely resolution of queries, orders, and complaints
• Act as the first line response to inbound and outbound contacts, troubleshooting problems and providing detailed information to clients as needed
• Update and maintain comprehensive and accurate information in our systems, ensuring data is fit for purpose and up-to-date
• Collaborate with other Advisors in the team to ensure seamless communication and accurate capture of client information
• Learn and adhere to multiple service level agreements for all clients, ensuring compliance and high standards of service delivery
• Escalate any issues that cannot be resolved to a more senior manager, ensuring customer satisfaction and prompt resolution

Essential Qualifications and Skills

• Exceptional customer service skills, with a proven track record of delivering outstanding client experiences
• Experience working in a phone-based customer service or call centre role, with strong communication and interpersonal skills
• Ability to follow processes and procedures, with a strong attention to detail and organizational skills
• Resilience and adaptability, with a proactive approach to problem-solving and a willingness to think on your feet
• Strong work ethic and commitment to delivering high-quality results, with a focus on continuous improvement and learning

Preferred Qualifications and Skills

• Previous experience working in a similar industry or role, with knowledge of service level agreements and client management
• Strong technical skills, with proficiency in using CRM systems and other software applications
• Ability to work independently and as part of a team, with a flexible and adaptable approach to working hours and responsibilities
• Strong analytical and problem-solving skills, with a focus on finding solutions and resolving complex issues

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, mentoring, and coaching. Our goal is to help you build a successful and fulfilling career, with opportunities for advancement and professional growth. We believe in promoting from within and encouraging our employees to take on new challenges and responsibilities.

Work Environment and Company Culture

Our company culture is built on values of excellence, integrity, and respect. We believe in creating a positive and supportive work environment, where our employees feel valued, empowered, and motivated to deliver their best. We offer a range of benefits and perks, including flexible working hours, hybrid working, and occasional homeworking. Our team is friendly, approachable, and passionate about what we do, and we are always looking for like-minded individuals to join our team.

Compensation and Benefits

We offer a competitive hourly rate of £12.86, plus a range of benefits to support your well-being and career growth. These include:

• Up to 25 days annual leave, plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Additional Paid Leave / Special Leave
• Cycle to Work Scheme
• Company Events
• Laptop / Company Mobile
• Hybrid Working / occasional homeworking
• Travel subsidy / mileage
• Free Eye Tests / Subsidy for Glasses
• Electric Car Charging Points
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - Sodexo

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional client experiences, we want to hear from you. Our Evening Customer Service Advisor role offers a unique opportunity to join a dynamic and growing team, with a range of benefits and perks to support your well-being and career growth. Apply now to take the first step in your journey with blithequark and discover a career that is rewarding, challenging, and fulfilling.

*Please note that there is initial training for around 6 weeks at our Support Centre in Macclesfield, Cheshire, therefore candidates must live within travel distance from this location.