Experienced Customer Service Sales Representative – Travel Industry Expert

Are you passionate about delivering exceptional customer experiences and navigating the complexities of the travel industry? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Sales Representative. At blithequark, we're dedicated to providing our customers with unforgettable travel experiences that exceed their expectations. As a key member of our customer service team, you'll play a vital role in ensuring that every interaction with our customers is nothing short of exceptional. Whether it's resolving complex issues, providing expert travel advice, or simply being a friendly voice on the other end of the phone, you'll be the face of blithequark and the driving force behind our commitment to customer satisfaction.

About blithequark

blithequark is a leading provider of travel solutions, dedicated to making travel more accessible, affordable, and enjoyable for millions of people around the world. With a rich history of innovation and a passion for customer-centricity, we've built a reputation for delivering exceptional travel experiences that exceed our customers' expectations.

Job Summary

As an Experienced Customer Service Sales Representative at blithequark, you'll be responsible for handling incoming calls, resolving customer issues, and providing expert travel advice to our customers. You'll work closely with our team to ensure that every interaction is nothing short of exceptional, and that our customers leave feeling satisfied, informed, and eager to plan their next trip.

Key Responsibilities

* Handle incoming calls from customers, responding to their queries and resolving their issues in a prompt, courteous, and professional manner

• Provide expert travel advice and guidance to customers, helping them to plan and book their trips
• Identify opportunities to upsell and cross-sell our products and services, maximizing revenue and driving business growth
• Collaborate with our team to ensure that every interaction is nothing short of exceptional, and that our customers leave feeling satisfied and informed
• Stay up-to-date with industry trends, developments, and best practices, applying this knowledge to improve our customer service and sales processes
• Meet or exceed performance targets, including sales, customer satisfaction, and quality metrics

Essential Qualifications

* High school diploma or equivalent required; combination of education and experience will be considered

• Minimum six (6) months experience in customer service field; experience in a busy call center or airline/travel environment preferred but not required
• Valid authorization to work in the US as defined by the Immigration Act of 1986
• Ability to pass a criminal background check
• Basic computer skills, including typing 30 wpm or faster
• Excellent communication skills, both verbal and written
• Ability to work any hours and any days, including evenings, weekends, and holidays
• Ability to maintain the highest level of customer service (90% QA) while demonstrating a friendly and genuine demeanor, ability to listen and to document accordingly

Preferred Qualifications

* Spanish bilingual a plus but not required

• Experience in a busy call center or airline/travel environment preferred but not required

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike

• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to work in a fast-paced, dynamic environment, with a high level of energy and enthusiasm
• Strong sales and negotiation skills, with the ability to upsell and cross-sell our products and services
• Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer service and sales results

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Sales Representative, you'll have access to a range of training and development opportunities, including:

• Ongoing training and coaching to help you develop your skills and knowledge
• Opportunities to take on new challenges and responsibilities, with a focus on career growth and development
• Access to our employee assistance program, which provides support and resources to help you manage work-life balance and achieve your personal and professional goals

Work Environment and Company Culture

At blithequark, we're proud of our positive and supportive company culture, which is built on a foundation of respect, empathy, and open communication. Our team is passionate about delivering exceptional customer service and sales results, and we're committed to creating a work environment that's inclusive, diverse, and supportive of all employees.

Compensation, Perks, and Benefits

As an Experienced Customer Service Sales Representative at blithequark, you'll enjoy a range of benefits and perks, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• 401(k) plan with employer match
• Employee stock purchase plan
• Flight benefits
• Paid vacation, holidays, and sick time
• Opportunities for career growth and development

How to Apply

If you're passionate about delivering exceptional customer experiences and navigating the complexities of the travel industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience, and we'll be in touch to discuss the next steps.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from all qualified candidates, and are proud to be an employer of choice for people from all backgrounds and experiences. Apply for this job