Experienced Welsh Speaking Customer Service Advisor – Discretionary Welfare Fund Contract

Are you a fluent Welsh speaker with excellent communication skills and a passion for delivering exceptional customer service? Do you want to make a real difference in the lives of individuals experiencing financial hardship? We're looking for an experienced Welsh Speaking Customer Service Advisor to join our team at blithequark, where you'll play a vital role in supporting the delivery of the Discretionary Welfare Fund (DAF) contract.

About blithequark

We're blithequark, a leading provider of software solutions to governments, hospitals, police forces, housing providers, local authorities, and more. Our software helps our customers pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way. We're proud to be part of global tech giant blithequark Corporation, with over 3,000 employees worldwide.

The Role

As a Welsh Speaking Customer Service Advisor, you'll be the first point of contact for applicants and system administrator for the NEC system, allowing applications to be input and processed. You'll work in a fast-paced office environment, managing and processing data with accuracy and attention to detail. Your key responsibilities will include:

• Processing emergency payments and individual assistance grant applications
• Managing and processing data in a fast-paced office environment
• Accurate data recording
• Liaising with applicants to process information into the DAF solution
• Undertaking eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation
• To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly
• Complying with Processing Services Customer Charter when dealing with all incoming and outbound calls in both English and Welsh
• Working as part of the team in achieving targets set by the Service Manager
• Dealing with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter
• Dealing with and responding to enquiries from clients, citizens, and internal colleagues in a positive and professional manner
• Acting as a key deliverer of the DAF contract

Essential Qualifications

* Fluency in Welsh (conversational level)

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced office environment
• Accurate data recording and management skills
• Ability to understand and comply with legislation and criteria involved in awarding emergency payments and individual assistance grants

Preferred Qualifications

* Previous experience in a customer service or administrative role

• Knowledge of the Discretionary Welfare Fund (DAF) contract and its processes
• Ability to work in a team environment and achieve targets set by the Service Manager
• Basic IT skills, including proficiency in Microsoft Office and ability to learn new software systems

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced office environment
• Accurate data recording and management skills
• Ability to understand and comply with legislation and criteria involved in awarding emergency payments and individual assistance grants
• Basic IT skills, including proficiency in Microsoft Office and ability to learn new software systems
• Ability to work in a team environment and achieve targets set by the Service Manager

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting your career growth and development. As a Welsh Speaking Customer Service Advisor, you'll have the opportunity to:

• Develop your skills and knowledge in customer service, administration, and data management
• Work in a fast-paced and dynamic environment, with opportunities to learn and grow
• Collaborate with a talented team of professionals who are passionate about making a difference
• Access training and development opportunities, including LinkedIn Learning, to help you achieve your career goals

Work Environment and Company Culture

We're proud to be an equal opportunities employer, welcoming applications from all communities. Our company culture is built on the values of:

• Respect and inclusivity
• Collaboration and teamwork
• Innovation and creativity
• Customer focus and excellence
• Continuous learning and development

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Private Medical Cover funded by blithequark for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by blithequark (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning, with over 15,000 courses covering a huge breadth of subjects

How to Apply

If you're a motivated and enthusiastic Welsh speaker with a passion for delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details]. We look forward to hearing from you!

Equal Opportunities Employer

blithequark is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We're committed to ensuring an inclusive and accommodating experience for all candidates. Apply for this job