Experienced Manager of Operations and Customer Success – Healthcare Transformation Expert
At blithequark, we're on a mission to empower independent primary care practices to thrive in value-based care while improving patient outcomes. As a key member of our team, you'll play a vital role in helping our practice partners navigate the evolving healthcare landscape and achieve success in our value-based care programs. If you're passionate about healthcare transformation and want to see the direct impact of your strategic thinking and hands-on execution, we invite you to join our dynamic team as an Experienced Manager of Operations and Customer Success.
About blithequark
blithequark is a public benefit corporation dedicated to creating a healthcare system that is good for patients, good for practices, and good for society. We're the largest network of independent primary care in the country, and our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best – keeping patients healthy. Our team is collaborative, inclusive, and remote-first, and we're committed to creating a diverse environment where everyone feels valued and empowered to contribute.
Key Responsibilities
As an Experienced Manager of Operations and Customer Success, you'll be responsible for:
- Supporting the development and execution of strategies to enhance field team and practice engagement, adoption, and long-term success in blithequark's value-based care programs.
- Supporting customer success teams in building strong relationships with provider organizations, proactively identifying opportunities for improved performance and satisfaction.
- Assisting in overseeing and refining operational processes that support customer onboarding, practice transformation, and performance optimization.
- Supporting operational efficiencies by optimizing workflows, enhancing internal coordination, and streamlining field team and practice support structures.
- Working closely with product, technology, data analytics, customer insight, corporate communications, and clinical teams to ensure customer feedback informs enhancements to blithequark's solutions and services.
- Identifying and implementing best practices in customer success, leveraging industry trends and innovative approaches to maximize provider performance in value-based care.
- Developing and implementing project management strategy, framework, and organizational structure.
- Leading and mentoring a team of project specialists.
- Advocating for field teams and primary care practices, ensuring their needs and challenges are addressed through blithequark's solutions and services.
- Assisting the Sr. Director of Operations and Customer Success in executing key projects.
Essential Qualifications
To be successful in this role, you'll need:
- 8+ years of experience in operations, customer success, or provider engagement within healthcare, with a focus on value-based care.
- Understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics.
- Ability to support and contribute to customer success or operational teams in a fast-paced, mission-driven environment.
- Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement.
- Excellent communication and interpersonal abilities, with a track record of engaging providers and internal teams.
Preferred Qualifications
While not required, the following qualifications would be a plus:
- Experience with healthcare data analytics and practice transformation strategies.
- General understanding of the healthcare landscape, value-based care, and population health programs.
Work Environment and Culture
As a remote-first company, we offer flexible work schedules and the ability to work from anywhere within the US. Our team is collaborative, inclusive, and passionate about creating a diverse environment where everyone feels valued and empowered to contribute. We're committed to creating a culture that is driven by respect, open-mindedness, and a desire to learn.
Compensation and Benefits
We offer a comprehensive benefits package designed for the overall well-being of our team members, including:
- Flexible work schedules and the ability to work remotely
- Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
Equal Opportunity Employer
At blithequark, we don't just accept differences – we celebrate them! We're committed to creating a diverse environment where everyone feels valued and empowered to contribute. We're an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth, or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
How to Apply
If you're passionate about healthcare transformation and want to join a dynamic team that's making a tangible impact on healthcare delivery, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job