Experienced Full Stack Verizon Customer Service Representative – Community Outreach and Sales Development

At blithequark, we're on a mission to revolutionize the way we connect with our customers and communities. As a driven and passionate Verizon Customer Service Representative, you'll play a vital role in helping us achieve this vision. If you're strong in teamwork, presentation, and have the right experience for the job, then apply for this exciting opportunity to join our team in Valley Stream, NY.

About blithequark

blithequark is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're committed to creating a collaborative environment that encourages our team members to grow their personal skill set in communication, hospitality, routine, and confidence while advancing their careers. Our company culture is built on the principles of teamwork, empathy, and a passion for helping others.

The Role

As a Verizon Customer Service Representative, you'll be the face of blithequark, helping local neighborhoods by offering Verizon's telecommunications products and services to increase their new customer acquisition and community outreach. You'll be responsible for creating and delivering amazing consumer experiences, whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile. Your hospitality will be the difference between their encounter being just average or an exceptional one.

Key Responsibilities

* Understand clients' products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need

• Keep a record of customer interactions, processed orders, and service schedules
• Take initiative and demonstrate a "can-do" mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintain a positive and professional attitude and exemplify trustworthiness and hospitality toward consumers and staff
• Eventually manage a team of Junior Customer Service Representatives

Essential Qualifications

* Minimum of a high school diploma

• At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant
• Ability to recognize, apply, and explain product or service knowledge
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
• Be an effective problem solver
• Outgoing personality with a passion for helping others
• Passion for increasing in-person hospitality skill set to build better relationships
• Excellent communications skills

Preferred Qualifications

* Previous experience in sales or customer-facing roles

• Knowledge of Verizon products and services
• Experience working in a team environment
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a team environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities
• Strong customer service skills
• Ability to work in a fast-paced environment
• Strong time management and organizational skills

Career Growth Opportunities and Learning Benefits

As an entry-level position, no matter your skill set or experience in the hospitality field, we will train you to become confident in providing the highest level of customer service possible. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role. We also offer opportunities for career growth and advancement, including the potential to manage a team of Junior Customer Service Representatives.

Work Environment and Company Culture

Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a collaborative environment that encourages our team members to grow their personal skill set in communication, hospitality, routine, and confidence while advancing their careers. We offer a dynamic and supportive work environment, with opportunities to learn and grow with our company.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Excellent benefits
• Opportunities to grow
• Advantageous package

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong desire to grow your career in the hospitality industry, then we want to hear from you. Apply now to join our team as a Verizon Customer Service Representative in Valley Stream, NY. Apply to this job Apply To this Job Apply for this job