Temporary Customer Service Professional I - Medicare and Health Insurance Support Specialist

Introduction to blithequark

At blithequark, we are dedicated to making healthcare easier and lives better for our members. As a leader in the health insurance industry, we strive to provide exceptional customer service, innovative solutions, and a collaborative work environment that fosters growth and development. Our team of Customer Service Professionals (CSPs) plays a vital role in achieving our mission, and we are excited to offer a temporary opportunity for a Customer Service Professional I - Medicare to join our team.

Job Overview

This temporary role is available to candidates in WA, ID, OR, and UT, with the potential to develop into a regular benefited position (for full-time work) or a non-benefited position (for part-time work). As a CSP, you will act as the bridge between blithequark and our members, providers, and other healthcare professionals, providing guidance and resources on benefits, claims, and eligibility. You will advocate for our members, track down answers to tricky questions, and ask for support when needed.

Key Responsibilities

• Serve as a guide and advocate for callers, tackling tricky issues and answering questions about benefits, claims, and eligibility
• Conduct research to find answers to complex questions and provide accurate, compliant information to callers
• Bring a positive and professional approach to providing every caller with tailored communications that meet their unique needs
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise
• Prioritize caller satisfaction while representing blithequark's mission and values
• Seek opportunities to collaborate and improve skills through feedback and learning

Qualifications and Skills

To be successful in this role, you will need:

• High school diploma or equivalent
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience
• Proficient PC skills and the ability to navigate multiple applications while on calls
• Ability to apply mathematical concepts and calculations
• Excellent multitasking skills under pressure
• Resilience, patience, and a positive attitude in the face of challenges
• Clear, concise, and empathetic demeanor while responding to inquiries and requests
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs
• Sound decision-making and flexibility in a fast-paced environment
• Willingness to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities
• Equally comfortable collaborating with a team and working independently
• Ability to handle sensitive and confidential information with discretion
• Preferred: knowledge of medical terminology and coding

Career Growth and Development

At blithequark, we are committed to helping our employees succeed and grow in their careers. As a temporary Customer Service Professional I - Medicare, you will have access to training and development opportunities, feedback, and coaching to help you improve your skills and capabilities. You will also have the opportunity to work with a collaborative and supportive team that is passionate about making healthcare easier and lives better.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and supportive. We offer a remote work option for most of our roles, which requires a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law.

Compensation and Benefits

The starting hourly wage for this role is $19.75 - $23.00/hour, depending on candidate's geographic location and experience. This is a temporary position and, as such, is not eligible for benefits. However, as a blithequark employee, you will have access to a range of perks and benefits, including competitive pay, career growth opportunities, and a generous benefits package (for regular benefited positions).

Conclusion

If you are passionate about serving others, learning new things, and working in a collaborative and supportive team environment, we encourage you to apply for this temporary Customer Service Professional I - Medicare role at blithequark. This is an exciting opportunity to join a purpose-driven organization that is dedicated to making healthcare easier and lives better. Apply now to take the first step in your career with blithequark!