Experienced Customer Support Specialist (Hungarian Speaker) – Join blithequark in Revolutionizing Investing for Europe

Are you passionate about delivering exceptional customer experiences and making a lasting impact on a rapidly growing fintech company? Do you possess a strong background in customer support, excellent communication skills, and fluency in Hungarian? If so, we invite you to join blithequark, a pioneering company that's transforming the way people invest in Europe. At blithequark, we're on a mission to make investing more accessible, transparent, and affordable for everyone. Our innovative platform combines multi-currency accounts with unlimited access to global markets, empowering individuals to take control of their financial futures. With a strong focus on customer satisfaction, we're seeking an experienced Customer Support Specialist to join our team and help us achieve our vision.

About blithequark

blithequark is a dynamic and fast-growing fintech company that's making waves in the European market. Founded on a passion for innovation and customer-centricity, we've built a team of talented individuals who share our vision for a more inclusive and transparent financial ecosystem. With a strong track record of growth, we've raised significant funding from top investors, including Lightspeed Venture Partners, Sir Richard Branson, and Mosaic Ventures. Our journey has been featured in prominent media outlets, such as CNBC, TechCrunch, Business Insider, and City AM, solidifying our position as a leader in the fintech space. As we continue to expand our reach and offerings, we're seeking exceptional talent to join our team and help us shape the future of investing.

Key Responsibilities

As a Customer Support Specialist at blithequark, you'll play a critical role in delivering exceptional customer experiences and driving business growth. Your key responsibilities will include:

• Handling customer inquiries and resolving issues across various contact channels, including email, chat, and phone
• Managing formal complaints and escalating complex issues to relevant stakeholders
• Reviewing payment transactions and resolving related customer problems
• Collaborating with cross-functional teams to bring customer feedback to the forefront of product development and process improvement
• Creating and updating FAQs, building and maintaining a knowledge base, and improving automations to enhance customer support

Measure the Success of Your Work

As a Customer Support Specialist, you'll be measured on your ability to:

• Deliver exceptional customer experiences, resulting in high satisfaction ratings and reduced churn
• Identify opportunities for process and product improvement, driving business growth and revenue expansion
• Collaborate effectively with cross-functional teams to bring customer feedback to the forefront of product development and process improvement

Help Build the Support Features in the Product

As a key member of our customer support team, you'll have the opportunity to contribute to the development of our support features, including:

• Creating and updating FAQs to provide customers with accurate and timely information
• Building and maintaining a knowledge base to empower customers with self-service capabilities
• Improving automations, such as quick replies and contact attribution, to enhance the customer support experience

Requirements

To succeed in this role, you'll need:

• Exceptional written and spoken English skills, with the ability to interact with customers via email and potentially chat or phone in the future
• C2/Bilingual proficiency in Hungarian, with the ability to communicate effectively with customers and colleagues
• 1+ years of experience in customer support or customer operations, with a strong background in resolving complex customer issues
• Empathy for customer problems and a drive to solve their issues
• Strong communication and interpersonal skills, with the ability to work effectively across teams and functions
• Computer literacy, with the ability to adapt to new tools and technologies
• Basic SQL skills are not required but would be advantageous
• An understanding of investment services or experience in a startup environment are pluses

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

• A competitive startup package with stock options that vest monthly after a one-year cliff
• Brand new office in Tallinn (Kalamaja), with flexible working hours and a dog-friendly environment
• Private health insurance and all the usual office facilities, including free tea, coffee, and snacks
• Quarterly international team events and a flexible approach to working remotely, with 2 remote days per week allowed
• Cycling or running to work? We've got bike parking and showers to make your commute easier

Interview Process

Our interview process typically involves:

• An intro call with a recruiter to discuss your background and experience
• A video call with the Head of Customer Operations to assess your skills and fit
• A team interview on-site to evaluate your communication and collaboration skills
• A meeting with one or both of our founders to discuss your vision and goals

If you're passionate about delivering exceptional customer experiences and making a lasting impact on a rapidly growing fintech company, we invite you to apply for this exciting opportunity. Join blithequark and be part of a dynamic team that's shaping the future of investing in Europe. Apply for this job