Experienced Customer Success Engineer – Data-Driven IT and Security Solutions

Are you a customer-centric professional with a passion for driving business outcomes and delivering exceptional value to customers? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a leading provider of innovative data engine solutions for IT and Security. We're on a mission to empower our customers to achieve their goals, and we're seeking an experienced Customer Success Engineer to join our team. At blithequark, we're a serious company that doesn't take itself too seriously. We're a remote-first organization that believes in empowering our employees to do their best work, wherever they are. Our team is collaborative, curious, and motivated, and we're looking for like-minded individuals who share our passion for customer success. As a Customer Success Engineer, you'll be the primary post-sales customer advocate, working closely with customers to ensure adoption, value realization, and business outcomes.

Why You'll Love This Role

As a Customer Success Engineer at blithequark, you'll have the opportunity to work with some of the biggest names in the most demanding industries, solving their most pressing data needs. You'll be a trusted, strategic, and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion. You'll establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives.

Key Responsibilities

* Act as a trusted, strategic, and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion

• Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives
• Drive adoption and value while inspiring/discovering additional opportunities for blithequark further value
• Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training, etc
• Clear, effective communicator and collaborator working cross-functionally with the blithequark sales, marketing, product, experience, and engineering teams as the voice of the customer
• Track metrics and other customer-specific information with the blithequark Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

Essential Qualifications

* Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value

• A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
• Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
• Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment
• Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with strong engineering and problem-solving skills
• Willingness to travel as needed (up to 15%-20%)
• You live in the San Francisco Bay Area, preferably North Bay (City, Oakland, San Mateo areas)

Bonus Points/Preferred Qualifications

* Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.)

• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Good jokes, or maybe better, bad jokes
• Loves talking to customers and solving problems
• Experience working remotely

Salary and Benefits

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, blithequark also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Join the blithequark Herd

If you're a customer-centric professional with a passion for driving business outcomes and delivering exceptional value to customers, we want to hear from you. Learn more about the smartest, funniest, most passionate team members you'll ever meet at blithequark.io/about-us. Apply for this job