Experienced Customer Service Representative & Dutch & English Interim - Join blithequark's Dynamic Team
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team on an interim basis, working in both Dutch and English. As a key member of our customer service department, you will play a vital role in ensuring our customers receive the highest level of support and satisfaction.
About blithequark
blithequark is a one-of-a-kind marketplace for buying and selling special objects. We're a growing, diverse, and sustainable scale-up, proud to live by our core values:
* Taking ownership and driving impact
* Being open to change and feedback
* Being passionate about our mission and our customers
With over 20 million unique objects sold to date, we're on a mission to become the world's most popular destination for special objects. Our team is passionate, diverse, and collaborative, and we're committed to making every Catawikian feel welcomed and empowered.
The Role
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving complex challenges. You will work closely with our sales and expert teams to ensure seamless communication and a world-class customer experience. Your primary responsibilities will include:
* Providing timely and effective support to customers via various channels (chat, email, phone, social media)
* Resolving disputes and complaints between sellers and buyers
* Collaborating with internal teams to improve customer experience and identify areas for growth
* Analyzing customer feedback to inform business decisions and drive improvements
What We're Looking For
To succeed in this role, you will need:
* Professional speaking and writing skills in Dutch and English
* Strong analytical and critical thinking skills
* Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
* Ability to quickly switch between various customer channels
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Willingness to commute to our Lisbon office and work in the office at least 2 days per week
* Flexibility to work at least 2 weekends a month and on some public holidays
What We Offer
In return for your hard work and dedication, we offer:
* A competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience
* Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
* Work From Home Allowance to help with your monthly household bills
* Commuting between your home and our office is covered by blithequark
* Amazing Office right in the centre of Lisbon
Why You'll Love Working with Us
At blithequark, we're passionate about creating a visible impact, learning and growing together, and celebrating life's moments. We offer:
* A culture of connection and inclusivity, with a diverse and collaborative team of 800+ Catawikains and 60+ nationalities
* Opportunities for career growth and development through our Learning & Development initiatives
* A hybrid work model, with 2 out of 5 days spent in the office to collaborate and connect with colleagues
* A range of benefits, including a €100 Catavoucher on joining, birthday vouchers, and extra leave for significant work anniversaries and life's big moments
How to Apply
If you're excited about this role and want to join our dynamic team, please submit your English CV and cover letter through the link below. By submitting your application, you agree to blithequark's Applicant Privacy Policy.
Apply to this job
We can't wait to hear from you!
HTML Job Description
Experienced Customer Service Representative & Dutch & English Interim - Join blithequark's Dynamic Team
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team on an interim basis, working in both Dutch and English. As a key member of our customer service department, you will play a vital role in ensuring our customers receive the highest level of support and satisfaction.
About blithequark
blithequark is a one-of-a-kind marketplace for buying and selling special objects. We're a growing, diverse, and sustainable scale-up, proud to live by our core values:
- Taking ownership and driving impact
- Being open to change and feedback
- Being passionate about our mission and our customers
With over 20 million unique objects sold to date, we're on a mission to become the world's most popular destination for special objects. Our team is passionate, diverse, and collaborative, and we're committed to making every Catawikian feel welcomed and empowered.
The Role
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving complex challenges. You will work closely with our sales and expert teams to ensure seamless communication and a world-class customer experience. Your primary responsibilities will include:
- Providing timely and effective support to customers via various channels (chat, email, phone, social media)
- Resolving disputes and complaints between sellers and buyers
- Collaborating with internal teams to improve customer experience and identify areas for growth
- Analyzing customer feedback to inform business decisions and drive improvements
What We're Looking For
To succeed in this role, you will need:
- Professional speaking and writing skills in Dutch and English
- Strong analytical and critical thinking skills
- Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
- Ability to quickly switch between various customer channels
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Willingness to commute to our Lisbon office and work in the office at least 2 days per week
- Flexibility to work at least 2 weekends a month and on some public holidays
What We Offer
In return for your hard work and dedication, we offer:
- A competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience
- Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
- Work From Home Allowance to help with your monthly household bills
- Commuting between your home and our office is covered by blithequark
- Amazing Office right in the centre of Lisbon
Why You'll Love Working with Us
At blithequark, we're passionate about creating a visible impact, learning and growing together, and celebrating life's moments. We offer:
- A culture of connection and inclusivity, with a diverse and collaborative team of 800+ Catawikains and 60+ nationalities
- Opportunities for career growth and development through our Learning & Development initiatives
- A hybrid work model, with 2 out of 5 days spent in the office to collaborate and connect with colleagues
- A range of benefits, including a €100 Catavoucher on joining, birthday vouchers, and extra leave for significant work anniversaries and life's big moments
How to Apply
If you're excited about this role and want to join our dynamic team, please submit your English CV and cover letter through the link below. By submitting your application, you agree to blithequark's Applicant Privacy Policy.
Apply to this job Apply for this job