Senior Customer Engineer – Data Governance and Enterprise Solutions

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth through innovative data solutions? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the esteemed Customer Engineering team at blithequark, a leading provider of data governance and enterprise solutions. As a Senior Customer Engineer at blithequark, you will play a pivotal role in shaping the way our customers manage their data and unlock new insights to drive business success. You will be the trusted advisor and technical expert for our customers, guiding them through the entire customer journey from discovery to implementation and beyond. With a strong focus on customer satisfaction, you will work closely with our sales and marketing teams to identify new opportunities, expand existing relationships, and deliver tailored solutions that meet the unique needs of each customer.

About blithequark

blithequark is a pioneering company that is revolutionizing the way organizations manage their data. Our cutting-edge platform enables customers to connect the right data and insights for all Data Citizens, empowering them to make informed decisions and drive business growth. With a strong commitment to innovation, customer satisfaction, and employee development, we are a company that truly values its people and strives to create a workplace that celebrates everyone.

Key Responsibilities

As a Senior Customer Engineer at blithequark, you will be responsible for:

• Mapping solutions to value across large and dynamic US customers, bridging both business and technical requirements
• Participating in discovery and driving qualification of new opportunities and expansion customers
• Preparing and conducting product demonstrations, highlighting how blithequark's Platform can support our Enterprise customer's needs
• Advising and supporting customers' technical stakeholders to accelerate blithequark adoption and value realization
• Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values
• Preparing and providing input for functional and technical sections of RFPs/RFQs
• Supporting sales and marketing activities, webcasts, field enablement, and asset creation
• Providing advice and feedback to product management and engineering to enhance our offerings

Essential Qualifications

To succeed in this role, you will need:

• 3+ years in a Sales or Customer Engineering or Sales Consulting role
• 2+ years experience working in the Data/SaaS space
• Experience in Sales or Customer engineering in Enterprise land and expand motions
• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms required
• Experience should include a broad range of disciplines including value-based selling, cost-benefit analysis and ROI analysis, process and project management
• Broad experience as a Data Management practitioner in the areas of cataloging, integration, data quality, data and/or enterprise architecture, have setup and/or participated in governance boards is a plus
• Experience in regulatory compliance and or (financial/IT) audit is a plus
• Experience with the leading PaaS providers, Data Lakes, Databases, and Integration platforms – experience in the data space is required
• A bachelor’s degree or equivalent work experience is required
• Because this role supports the U.S. Government, it is required that this candidate be a U.S. Citizen who resides on U.S. soil
• This position is not eligible for visa sponsorship

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who possess:

• An effective communicator
• A sales- and customer- focused self-starter with enthusiasm, flexibility, and motivation
• A trusted advisor for C-level executives and C-1 level executives
• A proven collaborator and liaison with all levels and departments within an organization and experience and success in a partner-heavy environment
• Confident in dispensing knowledge to a highly skilled and experienced audience
• Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region
• Excited for continuous learning and development, with an aptitude for grasping technical concepts
• Willing to travel up to 30% within the region

Measures of Success

To ensure your success in this role, we will measure your progress against the following key performance indicators:

• Within your first month, you will become familiar with blithequark and understand our customer landscape
• Within your second month, you should confidently conduct discovery with customers and prospects, initial product demonstrations and be able to present solutions aligned to customer value
• Within your third month, you will become a voice for blithequark within your accounts and for your accounts back within blithequark – educating external and internal stakeholders on features, roadmap and new use cases
• Operational excellence

Compensation and Benefits

We offer a competitive compensation package that includes:

• The standard base salary range for this position is $140,000-$175,000 per year
• This position is eligible for additional commission-based compensation
• Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location
• In addition, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more

Benefits at blithequark

We recognize and value that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about blithequark's benefits.

Diversity, Equity, and Inclusion

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at blithequark.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences and driving business growth through innovative data solutions, we encourage you to apply for this exciting opportunity to join the Customer Engineering team at blithequark. Apply for this job