Immediate Hiring: Customer Care Coordinator at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark as a Customer Care Coordinator! This is an exciting opportunity to grow your career while making a meaningful impact on our customers' lives.

About blithequark

blithequark is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our commitment to excellence is reflected in our mission to empower our customers to achieve their goals. We believe in fostering a culture of inclusivity, diversity, and growth, where every team member has the opportunity to thrive and reach their full potential.

Position Overview

As a Customer Care Coordinator at blithequark, you will be the face of our organization, responsible for delivering top-notch customer service and support. You will be the primary point of contact for customers, resolving their concerns and issues in a timely and professional manner. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to build strong relationships with our customers, ensuring their satisfaction and loyalty.

Responsibilities

- Receive and respond to inbound customer calls, emails, and messages in a timely and professional manner. - Make outbound calls to customers to resolve their concerns and issues, and to proactively offer solutions and services. - Coordinate and resolve customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service. - Prioritize open, overdue, and/or critical CFRs or customer concerns and escalate to management as needed. - Review and respond to customer feedback collected through external sources, compiling statistical data and reporting to management. - Make contact with cancel request customers to retain business, probing to identify root causes and using approved customer save offers to retain customers. - Complete special projects to support branch operations and efficiency. - Enter and maintain customer data accurately and timely into customer database. - Research customer database for account and service history and information to resolve customer concerns. - Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. - Assess customer needs for additional services and up-sell as appropriate. - Identify and communicate improvement opportunities or trends impacting the customer experience to management. - May receive customers and vendors at assigned branch.

Education and Experience Requirements

- High school diploma/GED required; Associate's degree preferred. - 2-3 years of customer service experience required. - Experience resolving escalated customer service issues required. - Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to sit, stand, and walk. - Regularly required to use hands and arms to handle, feel, or reach. - Regularly required to speak and hear. - Regularly required to use close vision abilities. - Occasionally required to lift or move up to 25 lbs. - Occasionally required to stoop, kneel, crouch, or crawl.

Work Environment

- Noise level: Low to moderate. - Adverse Conditions: Minimal. - Ability to speak, read, and write fluently in English is required. - You MUST BE physically located in the United States while performing this job.

Pay Ranges

$33,410.00 - $60,138.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

Benefits

In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

Diversity and Inclusion

blithequark is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

Equal Opportunity/Affirmative Action Employer

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | blithequark (trugreenjobs.com).

California Residents

When you express interest in or apply for a job with blithequark, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Pre-employment Testing

blithequark performs pre-employment testing.

Disclaimer

To view our disclaimer, https://blithequarkjobs.com/us/en/disclaimer

Apply Now!

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