Experienced Customer Experience Strategic Support Analyst – Remote, Phone, and Live Support Expert for blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and connecting people and possibilities across the globe. As a leader in the industry, we strive to make a positive impact on the communities we serve, while fostering a culture of innovation, diversity, and inclusion. Our vision is to be the world's most engaged advocates of connected commerce, where open borders, new markets, and fair, sustainable practices are the standard for the billions of individual supply chains being handled every day in our always-on, mobile-first world.

Job Overview

We are seeking an experienced and highly skilled Customer Experience Strategic Support Analyst to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers, resolving complex issues, and driving business growth through exceptional customer experiences. This is a remote, phone, and live support role that offers a unique opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Key Responsibilities

• Utilize available resources to configure, develop, and execute cost-effective, supply chain solutions to support customer needs and resolve customer experience issues.
• Support initiatives that directly impact the customer journey, driving valued-added solutions for both the customer and blithequark.
• Analyze customer and service performance data to inform strategic planning improvements.
• Maintain positive, effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular basis.
• Review and resolve any data accuracy issues, including valuation, country of origin, unit of measure, and classification.
• Collaborate with internal and external parties to obtain supporting documents for import clearance and compliance.
• Support compromise processes and ensure import activities comply with government regulations and guidelines.
• Define, enable, run, and work cycles and systems related to customs import controls.
• Maintain processes, controls, record-keeping, and audit readiness regarding import entry.
• Apply quality standards to identify process improvement opportunities, determine available options, execute strategies, and make recommendations to management.

Essential Qualifications

• Bachelor's degree or equivalent.
• Two (2) years of work experience in external customer issue resolution.
• Demonstrated knowledge of business software applications.
• Excellent interpersonal skills.

Preferred Qualifications

• Coordination of air and sea shipments, including booking, planning, document preparation, and tracking.
• Customs import controls and clearance experience.
• Certified Export Specialist (CES) or Certified Customs Specialist (CCS) certification.
• Master Product Specialist (MES) certification.
• Customs Broker License (CBL).
• Quality improvement certification or experience, such as QDM, Six Sigma, Total Quality Management, or related.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and education assistance. Our goal is to help our employees build the skills and knowledge they need to succeed in their roles and advance in their careers.

Work Environment and Culture

Our work environment is dynamic, fast-paced, and collaborative. We value diversity, inclusion, and respect, and we strive to create a workplace where everyone feels welcome and valued. Our culture is built on a foundation of integrity, accountability, and teamwork, and we are committed to making a positive impact on the communities we serve.

Compensation and Benefits

We offer a competitive salary and benefits package, including comprehensive medical, vision, and dental coverage, a generous 401K match, tuition reimbursement, and a flexible work environment that helps you balance work and life. We also offer a range of perks and benefits, including paid vacation, paid parental leave, and paid sick leave.

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to make our workplace accessible to everyone.

Conclusion

If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are passionate about delivering exceptional customer experiences, and we are committed to helping our employees grow and develop in their careers. Don't miss out on this opportunity to join our team and help us shape the future of customer experience.

Apply now and take the first step towards an exciting and rewarding career with blithequark!