Remote Bilingual (Spanish) Customer Service Representative

Adecco is assisting a Fortune 500 client in recruiting for a remote Bilingual Customer Service Representative based out of Dublin, CA. This is a full-time temporary position.Bilingual Customer Service Representative jobs require candidates to have excellent communication, organization, and must have accuracy and quality of work skills in a high-volume corporate environment. If you meet the qualifications listed below - Apply Now!Responsibilities for the Bilingual Customer Service Representative include but are not limited to:Customer Service Issue ResolutionResponds to customer inquiries through phone, letter, e-mail and fax. Associate is responsible for answering and responding to inquiries regarding store operations, financial issues and merchandise refunds.Resolves customer complaint issues by phone, e-mail and letters.Provides an excellent level of customer service both internally and externally.Utilizes strong phone skills when speaking with customers. Has the ability to listen, sympathize and respond in a friendly manner to customer issues.Understands and implements company policies and procedures consistently.Records all inquiries in the Customer Call database.Interacts and follows up with District Managers, Stores and other Corporate Departments.Associate must develop and maintain advanced knowledge of the company's Refund Control, Electronic Journal, Valuelink, Client Line, Solutran and the Customer Service Call database.Ability to work well within a team environment as well as independently.Demonstrates the ability to use good judgment when evaluating obstacles and arrives at a suitable solution without the loss of productivity.Maintenance & Miscellaneous ProjectsResponsible for maintaining all necessary records while keeping current on the day-to-day workload. Responses to customers in a timely manner.Processes all resulting paperwork from customer inquiries, i.e. check requests, responses to customer e-mail, letters and phone calls responding to lost gift cards, credit issues.Provides support for Store Operations projects as needed.Candidates must meet the following requirements to be considered for a Bilingual Customer Service Representative:High school diploma2 years of customer service experience required2 years of call center experience preferred2 years of retail experience preferredSpanish speakingProficient within MS Office - Word, Excel, and AccessStrong written and verbal communication skillsWhat's in this for you?Starting Pay at $19/hr based on experienceWeekly Pay - you receive a paycheck every weekGenerous Bonus Incentives offered for referrals!Click on Apply Now to be considered for this remote Bilingual Customer Service Representative position in Dublin, CA or any related opportunities with Adecco.Pay Details: $19.00 to $21.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job Apply To this Job