Experienced Customer Support Associate - Work from Home - Wichita, KS
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly skilled and motivated Customer Support Associate to join our team of dedicated professionals working from the comfort of their own homes in Wichita, KS. As a Customer Support Associate at blithequark, you will be the face of our company, interacting with customers via phone, email, and chat to resolve their queries, address their concerns, and provide them with the best possible solutions. You will be working with some of the most recognized and respected companies in their industries, so professionalism and excellent communication skills are a must!
About blithequark
blithequark is a leading customer contact center that offers a unique and exciting opportunity for individuals to launch their careers and advance on their professional paths. We pride ourselves on creating a fun, laid-back environment that fosters personal and professional growth. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
Position Description
As a Customer Support Associate at blithequark, you will be responsible for:
- Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
- Providing exceptional customer service via phone, email, and chat
- Resolving customer queries and addressing their concerns in a timely and professional manner
- Meeting and exceeding performance metrics and targets
- Collaborating with team members to achieve common goals and objectives
- Participating in ongoing training and development programs to enhance your skills and knowledge
Requirements
To be successful in this role, you will need:
- A High School Diploma or GED
- Great verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once the nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements (processor: Intel Core i5 2.1GHz or better or AMD equivalent, operating system: Windows 10, RAM: 8GB or more)
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- A desk/workstation in a quiet workspace
- Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)
Benefits
As a valued member of the blithequark team, you will enjoy:
- Remote work opportunities
- Remote training
- Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
- 401(k) benefits for full-time employees after 90-day probationary period
- PTO benefits after 6 months of employment
- Ongoing training and development programs to enhance your skills and knowledge
- A fun, laid-back work environment that fosters personal and professional growth
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Apply Now!
Don't miss out on this exciting opportunity to join the blithequark team! Apply now and take the first step towards a rewarding and challenging career as a Customer Support Associate. Apply for this job