Experienced Customer Service Representatives – Maryland Medicaid – Remote Opportunity for Maryland Residents

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote opportunity? Do you have a passion for delivering exceptional service to diverse populations? If so, we invite you to join blithequark's team of Customer Service Representatives, supporting the Maryland Health Connection (MHC) in providing critical information and assistance to Maryland residents.

About blithequark

blithequark is a leading organization dedicated to improving the lives of Maryland residents through innovative healthcare solutions. Our team is committed to delivering high-quality services, fostering a culture of excellence, and promoting a work environment that values diversity, equity, and inclusion.

Job Summary

As a Customer Service Representative with blithequark, you will play a vital role in supporting the Maryland Health Connection (MHC) in providing information and assistance to individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the MHC. You will be responsible for processing MD Medicaid accounts, assisting with eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange.

Responsibilities

* Provide exceptional customer service to diverse populations, responding to inquiries, and resolving issues in a courteous and effective manner

• Process MD Medicaid accounts, ensuring accurate and timely completion of tasks
• Assist with eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange
• Utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers
• Collaborate with internal stakeholders to ensure delivery of high-quality service for all Maryland consumers
• Maintain accurate records and reports, adhering to established policies and procedures
• Participate in ongoing training and professional development to enhance skills and knowledge

Requirements

* High school diploma, GED, or equivalent certification

• 6 months of recent call center experience
• Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously
• Ability to maintain perfect attendance during training and nesting (7 weeks)

Equipment and Internet Connection Requirements

* Desktop or Laptop with Intel Core i5 Processor or higher with 8GB Memory (No Celeron or Pentium processors)

• Desktop or laptop have a minimum of 256GB hard drive
• Windows 10 or 11
• Minimum of 1 USB Gen 2 or newer port (wired headset)
• 1 RJ-45 connection for a wired connection to internet router
• Wired Headset and microphone with a USB Gen2 or newer connection
• Video camera capability, necessary for training
• Wired internet connection from computer to router or modem
• Download speed 100 MBPS minimum
• Upload speed 10 MBPS minimum

Training Schedule

* System Training: 3 weeks, 9:30am-6:00pm EST, M-F (Day 1-7) and 9:30am-6:00pm EST M-F (Day 8-15)

• Nesting: 4 weeks, 9:30am-6:00pm EST
• Monday-Friday Schedules will remain 9:30 am- 6:00pm after training

Benefits

* Dental insurance

• Health insurance
• Vision insurance
• Work from home
• 8 hour shift
• Day shift

Work Environment and Culture

* blithequark is committed to fostering a culture of excellence, diversity, equity, and inclusion

• Our team is passionate about delivering high-quality services and promoting a work environment that values collaboration, innovation, and continuous learning
• We offer a dynamic and supportive work environment, with opportunities for growth and development

Compensation and Perks

* $16.63 per hour

• 40 hours per week
• Opportunities for career growth and advancement

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding remote opportunity, we invite you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an inclusive and supportive work environment. Apply for this job