[Remote] ServiceNow Architect/Developer (Remote)

Note: The job is a remote job and is open to candidates in USA. Maximus is seeking a strong architect/developer to lead the implementation and maintenance of the ServiceNow instance within Aidvantage. The role involves overseeing development, collaborating with stakeholders, and providing architectural guidance while ensuring best practices in ServiceNow are followed.

Responsibilities

• Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
• Work with clients to create strategies and frameworks.
• Architect and design application solutions.
• Guide developers.
• Provide hands-on development support.
• Design software components from business requirements.
• Document and diagram application functionality from business requirements.
• Collaborate with stakeholders to gather requirements, perform gap analysis, and design deployment strategies aligned with ITSM/ITIL processes.
• Configure and customize ServiceNow applications, including workflows, reports, integrations, and custom app development using App Engine.
• Provide architectural guidance, hands-on development, and ongoing system maintenance using ServiceNow best practices.
• Troubleshoot deployment issues, maintain testing protocols for upgrades, and ensure system performance meets operational targets.
• Create and maintain technical documentation, including system design, specifications, and operational procedures.
• Support the full software development lifecycle and contribute to project artifacts and continuous improvement initiatives.

Skills

• Bachelor's degree in related field.
• 7-10 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.
• Bachelor’s Degree from an accredited college or university is required.
• At least five (7) years of IT experience in an enterprise environment.
• 3+ years of proven architecture, functional and technical knowledge, configuration and implementation of ServiceNow.
• Proven track record of multiple large-scale ServiceNow implementations, including version upgrades and project scoping.
• Able to demonstrate experience using the App Engine Management Center.
• Proficiency in server-side and client-side scripting is crucial.
• Experience with key integration technologies is essential.
• Deep understanding of the ServiceNow platform. Specifically, ITOM (IT Operations Management), ITAM (IT Asset Management), SPM (Strategic Portfolio Management), GRC (Governance, Risk & Compliance), and CMDB (Configuration Management Database) is critical.
• ServiceNow Implementation certification and ServiceNow Certified System Administrator (CSA) certification.
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.
• Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management.
• Must Be Eligible to Obtain Government Clearance.
• Must be a U.S. citizen.
• Must currently reside in the U.S.
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
• Final suitability determination is the sole discretion of the Department of Education.
• Obtaining and Maintaining a PIV-I card is a requirement of this position.

Benefits

• Health insurance coverage
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off

Company Overview

• Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.maximus.com/.

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