Experienced Business Support Manager – Terminal Activities at blithequark

Are you a highly motivated and organized individual with a passion for delivering exceptional customer experiences? Do you have a strong background in business operations and a keen eye for detail? If so, we invite you to join our dynamic team at blithequark as an Experienced Business Support Manager – Terminal Activities.

About blithequark

blithequark is a leading provider of innovative solutions and services that transform the way people live, work, and play. Our company is built on a foundation of creativity, innovation, and a commitment to excellence. We are proud to be a part of the vibrant community of Celebration, USA, and we are dedicated to making a positive impact on the lives of our customers and employees.

Job Summary

As an Experienced Business Support Manager – Terminal Activities, you will play a critical role in ensuring the smooth operation of our terminal activities, including embarkation, disembarkation, and other related processes. You will be responsible for managing the day-to-day activities of our terminal teams, coordinating with external partners and stakeholders, and driving continuous improvement initiatives to enhance the overall customer experience.

Key Responsibilities

* Participate in the development and implementation of embarkation framework improvements, issues, upgrades, and communication strategies for Terminal Activities and core partners.

• Ensure the consistent improvement of operational processes to enhance Disney Journey Line services both internally and externally.
• Drive new initiatives and projects to guarantee an ideal and precise completion.
• Maintain and update databases, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report information for monthly summaries and on-demand requests.
• Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Part advancement.
• Support agenda planning documentation for citizenship requirements.
• Play a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall Disney Journey Line activity.
• Recognize issues and resolve problems related to projects, content, and estimation to improve project success.
• Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
• Schedule, Seat, and Record office meetings.
• Lead communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
• Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally support the Outport group by assisting with terminal/area launch tasks.
• Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
• Collaborate with other divisions within Disney Voyage Line to ensure a consistent Visitor experience.
• Act as a liaison between Disney Journey Line and all external vendor activities.
• Maintain a positive working relationship with external vendors participating in the daily port activity, including but not limited to Custom and Border Insurance Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all Disney Voyage Line teams.

Essential Capabilities

* Knowledge of voyage products, the journey business, and terminal activities

• Knowledge of internal and external connections and obligations as they relate to a journey terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
• Demonstrated strong knowledge of the Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
• Ability to manage multiple priorities in a fast-paced environment
• Proven strong Visitor service skills
• Proven strong verbal and written communication skills
• Demonstrated strong logical, analytical, and critical thinking skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays
• Should have a valid ID, as this position may require international travel
• Ability to travel frequently to support terminal activity areas
• Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and use equipment in a warehouse setting (bed stacking, bed jack)

Preferred Capabilities

* Have over three years of voyage line dock activities or similar experience

• Disney Voyage Line Manager and Base knowledge, strategy, methods
• Microsoft PowerApps/Power Automate
• Demonstrated knowledge of Disney Voyage Line systems, including DXP, Seaware, and Fidelio
• Knowledge of migration strategy in regards to areas Disney Voyage Line sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.

What We Offer

* Competitive salary of $26/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities to work with a diverse and talented team of professionals

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job