Weekend Part-Time Customer Service Representative – Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a leading inbound call center specializing in customer service and benefits compliance, is seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team.

About blithequark

blithequark is an award-winning organization that has been recognized as a Great Place to Work twice. We pride ourselves on being a valued and growing resource for over 1000 clients, and we're committed to providing top-notch customer service that exceeds expectations. Our team is dedicated to making a positive impact on our clients' lives, and we're looking for like-minded individuals to join our mission.

Job Summary

As a Weekend Part-Time Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure seamless communication and provide a positive experience for our clients. This is a remote position, allowing you to work from the comfort of your own home office.

Key Responsibilities

* Provide positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.

• Offer empathy and support to customers during the claim process.
• Collect and document all claim details provided by the customer into the claim accurately.
• Identify and resolve customer issues by adhering to clients-specific handling instructions.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
• Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
• Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
• Successfully demonstrates blithequark's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Required Skills and Abilities

* Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner.

• Bi-lingual in Spanish Preferred
• Computer Skills:

+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm.

Education and Experience

* High School Diploma or general education degree (GED) required.

• 1-2 years of quality assurance experience preferred.

Network Requirements

* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).

• Ethernet connection is not required, however strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

Benefits and Compensation

* Competitive compensation

• 20+ hours per week
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.

+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• Less than 20 hours per week
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.

+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

Why Join blithequark?

* Opportunity to work with a leading inbound call center specializing in customer service and benefits compliance.

• Competitive compensation and benefits package.
• Flexible scheduling to accommodate your needs.
• Collaborative and dynamic work environment.
• Opportunities for growth and professional development.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Job! Apply for this job