Experienced Customer Operations Specialist – Part-Time Remote Role at blithequark

Are you a customer-focused professional with a passion for technology and a desire to make a real impact in the non-profit sector? Do you thrive in fast-paced environments and enjoy the challenge of learning new systems and processes? If so, we have an exciting opportunity for you to join blithequark as a Customer Operations Specialist in a part-time remote role. About blithequark blithequark is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our mission is to simplify the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. With a user-friendly, compliant solution, we provide a secure and reliable platform for non-profits to reach their fundraising goals. Our Platform Features Our platform offers a range of features that make it easy for non-profits to run successful raffles, including: * Easy-to-use raffle creation and management tools * Secure payment processing * Automated ticket generation and distribution * Real-time reporting and analytics * Compliance features to help organizations adhere to local regulations The Role We are seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you will be responsible for managing customer support via email and phone, handling inbound sales inquiries, creating user guides and documentation, and assisting in developing outbound sales strategies. Key Responsibilities * Manage customer support via email and phone * Handle inbound sales inquiries * Create user guides and documentation * Assist in developing outbound sales strategies (with potential commission structure) * Learn and advise on Australian raffle regulations * Become an expert in blithequark's platform and features * Manage and resolve support tickets efficiently * Guide clients through permit applications and raffle setup processes * Stay updated on industry trends and regulatory changes * Contribute to various projects as needed Qualifications * Excellent communication skills (written and verbal) * Strong problem-solving abilities * Proficiency with technology and quick learner of new systems * Self-motivated and able to work independently * Adaptable to a fast-paced, evolving startup environment * Previous customer service experience preferred * Interest in or experience with non-profit sector is a plus * Reliable internet connection and quiet work environment for remote work What We Offer * Remote work opportunity * Part-time schedule (20 hours/week, flexible scheduling) * Competitive hourly rate of $30 per hour * Superannuation at 11% of earnings * Pro-rata entitlements for annual leave and sick & carer's leave * Public holiday entitlements * Opportunity for growth into a full-time operations role as the company expands * Chance to make a real impact in a small, growing business Why Join blithequark? At blithequark, we value our employees and offer a range of benefits and opportunities for growth. As a Customer Operations Specialist, you will have the chance to work with a talented team, learn new skills, and make a real impact in the non-profit sector. If you are a resourceful, tech-savvy individual looking to grow with an exciting startup, we want to hear from you! How to Apply To apply for this exciting opportunity, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at blithequark to [email protected]. We look forward to hearing from you! Apply Now If you are ready to take the next step in your career and join a dynamic team, apply now for the Customer Operations Specialist role at blithequark. Don't miss out on this opportunity to make a real impact in the non-profit sector and grow with a growing startup.

What Our Team Says About Working at blithequark

"At blithequark, I have the opportunity to work with a talented team and make a real impact in the non-profit sector. The flexible schedule and remote work arrangement allow me to balance my work and personal life, and the competitive hourly rate and benefits package make it a great value for me." - Emily, Customer Operations Specialist "I was drawn to blithequark because of its mission to simplify the process of running raffles for non-profits. As a Customer Operations Specialist, I have the chance to learn new skills and work with a variety of clients, and the opportunity for growth into a full-time operations role is exciting." - David, Customer Operations Specialist

Why Choose blithequark?

* Innovative Platform: Our web hosting platform is designed to simplify the process of running raffles for non-profits, making it easy to create and manage raffles, process payments, and track results. * Compliance Features: Our platform includes compliance features to help organizations adhere to local regulations, ensuring that non-profits can run raffles with confidence. * Secure Payment Processing: Our secure payment processing system ensures that transactions are safe and secure, giving non-profits peace of mind. * Real-Time Reporting and Analytics: Our platform provides real-time reporting and analytics, allowing non-profits to track the success of their raffles and make data-driven decisions. * Expert Support: Our team of experts is available to provide support and guidance to non-profits, ensuring that they have the resources they need to succeed.

What Our Clients Say About blithequark

"blithequark has been a game-changer for our organization. Their platform is easy to use and has simplified the process of running raffles for us. The support team is also very responsive and helpful." - Sarah, Non-Profit Organization "We were looking for a platform that could help us run raffles efficiently and effectively, and blithequark delivered. Their platform is user-friendly and has all the features we need to succeed." - John, Non-Profit Organization

Join Our Team

If you are a customer-focused professional with a passion for technology and a desire to make a real impact in the non-profit sector, we want to hear from you! Apply now for the Customer Operations Specialist role at blithequark and join a dynamic team that is dedicated to simplifying the process of running raffles for non-profits. Apply for this job