Experienced Customer Service Call Center Representative – Public Transit Support

Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join the blithequark team as a Customer Service Call Center Representative, where you'll play a vital role in providing reliable service to the Little Rock metropolitan area.

About blithequark

As the largest public transit agency in Arkansas, blithequark is dedicated to connecting people, places, and communities through safe, efficient, and reliable public transportation. Our mission is to provide exceptional service to our riders, while fostering a culture of inclusivity, respect, and empathy. We're proud to serve the Little Rock metropolitan area, and we're committed to making a positive impact in the lives of our riders and employees alike.

Job Summary

As a Customer Service Call Center Representative, you'll be the face of blithequark, providing exceptional service to our riders through inbound calls, emails, and in-person interactions. You'll be responsible for resolving customer complaints, answering questions, and providing information about our services, while maintaining a positive and professional demeanor. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Answer inbound customer calls, emails, and in-person interactions in a friendly, knowledgeable, and accurate manner

• Resolve customer complaints and concerns in a timely and professional manner
• Provide information about blithequark's services, including trip-planning, fare products, and transit schedules
• Troubleshoot technical issues related to our smartphone apps and other technology platforms
• Log and investigate customer requests and concerns, while maintaining accurate and timely records
• Collaborate with other team members to resolve complex customer issues
• Participate in ongoing training and professional development to stay up-to-date on blithequark's services and policies

Essential Qualifications

* High school diploma or GED equivalent and one year of work experience in customer service work involving the general public

• Ability to quickly learn new software systems and technology platforms
• Familiarity with troubleshooting technology-related problems and providing technical support to customers
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Commitment to providing exceptional customer service and resolving customer complaints in a timely and professional manner

Preferred Qualifications

* Experience working in a call center or customer service environment

• Familiarity with public transportation systems and services
• Knowledge of the Little Rock metropolitan area and its street grid
• Ability to work a rotating on-call schedule to cover unexpected call center staffing shortages
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse populations

Benefits and Perks

* Competitive hourly rate of $17.50 - $19.00 per hour

• Comprehensive benefits package, including dental, vision, and employer-paid health insurance
• Employer-paid disability and life insurance
• 457(b) Deferred Compensation Retirement Plan
• Paid vacation, paid holidays, and paid sick leave
• In-house training opportunities and professional development
• Transit passes for employees and eligible dependents
• Bi-weekly pay and direct deposit
• Credit union membership and referral bonus
• Minority-led workforce and commitment to diversity and inclusion
• Fulfilling work and opportunities for career growth and advancement

Work Environment and Culture

* blithequark is a dynamic and inclusive work environment, with a strong commitment to diversity and inclusion

• Our team is passionate about delivering exceptional customer service and making a positive impact in our community
• We offer ongoing training and professional development opportunities to help you grow and succeed in your career
• Our benefits package is designed to support your physical, emotional, and financial well-being
• We're proud to be an equal opportunity employer, committed to treating all candidates and employees with respect and dignity

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact in your community, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity Statement

blithequark is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Apply for this job