Experienced Customer Service Representative - Healthcare - Provider Services
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a pioneering healthcare software company that's revolutionizing the way health plans and care management organizations interact with their members. Located in Glendale, CA, blithequark is a remote-friendly workplace that values innovation, technology, and collaboration. Our teams are dedicated to disrupting and modernizing healthcare by building powerful technology that provides an amazing user experience, scalability, and automation. As a Customer Service Representative - Healthcare - Provider Services, you'll play a critical role in helping us achieve our mission to improve the quality of care people receive.
About blithequark
blithequark is a healthcare software company that's pushing the boundaries of what's possible in the industry. Our self-service platform mines health data using AI, NLP, and advanced analytics, enabling health plans to focus on the quality of care while leaving complex and repetitive tasks to technology. We're the first of our kind in our space, and we're just getting started. Join us as we build the future of healthcare!
Job Summary
We're seeking experienced Customer Service Representatives to join our Provider Services team on a seasonal basis. As a Provider Services Representative, you'll coordinate and collect medical records from provider offices, medical groups, and other medical facilities and/or entities. This is a full-time, seasonal position that requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
* Make outbound calls to provider offices and answer inbound calls to ensure timely and effective communication
- Investigate, conduct research, and analyze customer data for outreach and problem resolution
- Work day-to-day operations to ensure goals are met in a constantly changing and fast-paced environment
- Provide problem resolution through effective communication (via phone and email)
- Work on projects of limited scope and complexity, generally following set procedures and working under supervision
Competencies, Knowledge, and Skills
* Ability to manage and prioritize multiple tasks in a fast-paced environment
- Excellent written and verbal communication skills, with the ability to communicate effectively with diverse stakeholders
- Ability to develop, prioritize, and accomplish goals in a dynamic environment
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Detail-oriented with effective listening and critical thinking skills
- Effective problem-solving skills with attention to detail
What We Offer
* Competitive hourly rate of $18.50
- Opportunity to work with a pioneering healthcare software company that's making a meaningful impact in the industry
- Collaborative and dynamic work environment with a remote-friendly culture
- Opportunities for career growth and professional development
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
Work Environment and Culture
At blithequark, we value diversity, equity, and inclusion. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, identity, or experience. Our culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences. We're a remote-friendly workplace that values flexibility and work-life balance.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Now! Apply for this job