Technical & Operational Specialist

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

• Support trouble tickets
• Replicate issues in the lab
• On-site support for the lab
• Support the supplier during deployment and upgrades
• Monitor alarms daily during normal working hours
• Conduct routing system maintenance and health checks, and work with the Supplier’s Care team to respond to and resolve system defects within agreed contractual SLAs.
• Create and route trouble tickets to client’s Care as required
• Monitor and maintain licenses installed on AN products
• Participate in scheduled project meetings and review calls for care and trouble tickets as needed.
• Provide first-level support for critical and high-severity issues in the production system by escalating tickets to the Nokia Help Desk support team

Your Profile

• Experience with Nokia analytics products – Traffica, FNI, NA-x
• Hands-on analytics product experience (Installation/Configuration)
• Familiarity with IP Networking, TCP/IP, routing, firewalls
• Exposure to Linux/Unix – Sh/Csh/Bash Shell Scripting ability
• Exposure to wireshark, tshark, tcpdump, other unix/linux tools
• Familiarity with Microsoft Office (MS-Word, MS-Excel, MS-Power point) 

What you will love about working here?

We care about all our employees and want them to feel as comfortable as possible. That’s why we offer them health insurance from the first days, regardless of the probationary period. The gift from the company – Christmas holidays from 25 December to 31 December. Сooperation with Superhumans center and Veteran HUB. Capgemini Engineering has supported the launch of psychological rehabilitation department of Superhumans. Our team also donnated over UAH 500 000 prosthetics for three Ukrainian defenders. Currently, we support psychological counseling provided by the Veteran Hub, and we have implemented a internal policy making the company friendly to military and veterans with the assistance of the Hub.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. #LI-IR1 #LI-Remote